Senior Sales Operations Agent - Dubai (Emirati Nationals Only)
Skills
About This Role
General Information
Ref #
United Arab Emirates-Dubai
Job family:
Description
We are pleased to announce an incredibly exciting opportunity to join our Sales Operations team as Senior Sales Operations Agent in Dubai, United Arab Emirates.
In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support. Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.
Key Accountabilities
- Adhere to Standard Operating Procedures (SOPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
- Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.
- Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by reporting Line Manager.
- Be the primary person in following up with customers and trade partners on enquiries, requests.
- Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
- Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
- Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
- Support Travel Agencies with reservations related activities
- Produce reports for relevant markets and share monthly performance reports
- Be part of an extraordinary story
- Your skills.
- Your imagination.
- Your ambition.
- Here, there are no boundaries to your potential and the impact you can make.
- You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
- You have the chance to be a part of our future, and build the life you want while being part of an international community.
- Our best is here and still to come.
- To us, impossible is only a challenge.
- Join us as we dare to achieve what’s never been done before.
- Together, everything is possible.
Qualification
- To Be Successful In This Role You Will Need
- Bachelors degree with minimum one year of relevant experience OR High school with 2 years of relevant experience.
- Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis, customer after sales support or customer relationship management.
- Fluent in English, secondary language desirable.
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
- Excellent relationship building and communication skills.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general.
- Problem-solving skills, efficiency-oriented mindset.
About Qatar Airways Group
Our story started with four aircraft.
Today, we deliver excellence across 12 different businesses coming together as one.
We’ve grown fast, broken records and set trends that others follow.
We don’t slow down by the fear of failure.
Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.
A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang\=en&job\=233632
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Senior Sales Team Leader
WORKSPACE · Dubai
Company Description WORKSPACE is a Dubai-based manufacturer, designer, and supplier of modern office furniture. The company is committed to delivering workplace furniture that combines innovative design, reliable quality
Skills
Senior Sales Engineer - META Region
Axon ·
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ
Skills
Senior Sales Account Executive - KSA
SAP ·
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen
Skills
Senior Sales Manager
Galaxy Realty · Dubai
Senior Sales Manager – Real Estate (Dubai) Company: Galaxy Realty LLC Location: Business Bay, Dubai Employment Type: Full-time Experience Required: 3-4 years (UAE real estate, off-plan focus) About the Role Galaxy Realty
Skills
Senior Sales Engineer
Carrier · Dubai
Sr. Sales Engineer – HVAC Equipment & Spare Parts Why Carrier? Carrier is the world’s leading provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. As the
Skills
Senior Sales Engineer, Enware
Watts Water Technologies · Dubai
Responsibilities And Duties Identify and develop new business opportunities with plumbing merchants, distributors and key clients in healthcare, aged care, education, and industrial markets. Build strong relationships
Skills
Sales/Senior Sales Engineer(Projects)-Electrical
Al Hathboor Group L.L.C · Abu Dhabi
Lead project sales for electrical products, combining technical knowledge with sales skills, while managing client relationships and achieving sales targets.
Skills
Senior Salesforce Developer (Service Cloud & Marketing Cloud)
Adecco · Dubai
I hope you’re doing well. I am looking for highly experienced Salesforce Developer (Service Cloud) with strong hands-on development skills and real estate industry experience . The role involves designing, developing, in
Skills
Senior Sales Executive for frozen food
LOUMERAH VACATION HOME RENTALS L.L.C · Dubai
Frozen food trading- Senior Sales Executive. Should have a wide range of network with different buyers of frozen food, sources good deals and prices for containers for frozen foods from ports. Salary can be negotiated
Skills
Professionals hired via Base Career
“I kept getting rejections from London. Base Career rewrote my CV for Dubai, and I landed Emirates in 3 weeks.”
Sarah M. · Marketing Manager
🇬🇧 UK → 🇦🇪 Dubai
“50 applications in Canada, zero replies. Base Career tailored my resume for Riyadh and I got 4 interviews within a month.”
James T. · Software Engineer
🇨🇦 Canada → 🇸🇦 Riyadh
“The cover letters matched Gulf tone immediately. I got hired by a semi-government team in Doha on my first round.”
Maya R. · Product Manager
🇺🇸 USA → 🇶🇦 Doha
“As an expat I had no idea how Gulf CVs work. Base Career nailed it. Offer from a Big 4 in Abu Dhabi in 6 weeks.”
Priya K. · Finance Analyst
🇮🇳 India → 🇦🇪 Abu Dhabi
2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required