Senior Sales Manager - Leisure

Yas Plaza Hotels

About The Job

Key Duties And Responsibilities

• Commercial delivery & account management
• Own, grow, and retain a portfolio of leisure, wholesale, consortia and travel-agent accounts (FIT, packages, wholesales, consortia such as Virtuoso/AMEX/Signature where relevant)
• Convert pipeline to definite business through proactive calls, face-to-face meetings, negotiation, and account servicing
• Create and execute account plans (targeting, pricing, packaging, and upsell opportunities) for each account
• Maintain CRM discipline: accurate pipeline entries, activity notes, follow-ups, and opportunity close forecasts

Sales Operations & Execution

• Follow SOPs for contracting, allotments, availability calendar, promotions, B2B marketing opportunities, and commission handling
• Organise and lead site inspections, FAM trips, trade visits, and sales blitzes to convert accounts
• Plan and participate in trade shows and roadshows
• Trigger targeted promotions (room types, F&B, experiences) and monitor conversion and ROI

Cross-Functional Collaboration

• Coordinate with Revenue Management and Distribution to ensure correct rate, availability, loading, and campaign setup
• Work closely with other commercial functions, finance, and operations to enhance guest experiences, maximize revenue, and improve profit margins
• Work with marketing and distribution to ensure property listings, profiles, and campaigns are complete and optimized
• Work with distribution and marketing to launch timely campaigns in assigned source markets, and source B2B Marketing opportunities with assigned accounts. Ensure all marketing plans and opportunities are planned in accordance with the overall asset strategy

Market & Partner Development

• Proactively identify and develop opportunities in assigned areas
• Initiate, build, and maintain relationships with tour operators, wholesalers, consortia, third-party trade partners, tourism boards, and stakeholders
• Deliver agent training, digital collateral, and regular partner communications to improve conversion and retention

Reporting, Tools & Continuous Improvement

• Produce regular performance reports and action plans; monitor pipeline health and activity metrics
• Flag and document any major complaints received via the assigned accounts that could impact future production. Ensure that rectifying and mitigation measures are put in place
• Flag and document any supplier or contractor non-compliance and follow incident reporting procedures as required
• Effective use of CRM, simple analytics, and automation tools to reduce admin and increase selling time

About You

• Hotel Management graduate specialized in sales
• 5 years of experience in travel trade sales
• Strong knowledge of local businesses and business trends, as well as key source markets
• Computer literate with effective and outstanding communication skills, both verbal and written
• Shape Your Career with Yas Plaza Hotels by Aldar Hospitality
• At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience.
• Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality .
• Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living

Equal Opportunity Statement