Senior Sales Manager

Company Description

Job Description

Sales Strategy & Planning

• Develop and implement strategic sales plans to achieve revenue targets for rooms, meetings, events, and food & beverage within the luxury market.
• Identify and target new business opportunities, including corporate, MICE (Meetings, Incentives, Conferences, and Exhibitions), leisure, and group markets.
• Monitor competitor activity and industry trends to identify new opportunities and adjust strategies as needed.
• Collaborate with the Director of Sales to align sales efforts with overall hotel objectives. Client Relationship Management:
• Cultivate and maintain long-term relationships with key clients, including corporate accounts, event planners, travel agencies, and VIP clients.
• Serve as the primary point of contact for key accounts, handling negotiations, contracts, and follow-ups.
• Ensure personalized and high-touch service for luxury clients, addressing their unique needs and preferences.
• Conduct regular client meetings and events to deepen relationships and maximize revenue opportunities. Sales Execution & Lead Generation:
• Generate and qualify new leads to expand the hotel's client base.
• Meet or exceed individual and team sales targets for room nights, events, and revenue.
• Participate in industry events, conferences, and trade shows to network and attract new business.
• Collaborate with the marketing team on promotional campaigns, advertising, and brand initiatives to drive visibility and leads. Team Collaboration & Support:
• Work closely with the Revenue Management team to ensure proper pricing, availability, and inventory management for sales.
• Coordinate with the operations team (front office, catering, F&B, etc.) to ensure the seamless execution of client events and bookings.
• Mentor and support junior sales team members, providing guidance and leadership.
• Ensure that all proposals, contracts, and correspondence are executed in a timely and professional manner.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field
• Master’s degree or professional certifications in sales or hospitality are preferred
• Minimum of **7–10 years of experience in sales**
• Proven experience in the **luxury hospitality or hotel industry**
• Strong track record of **achieving and exceeding sales targets**
• Experience in managing **key accounts and high-value clients**
• Solid understanding of **Corporate, MICE, and Leisure segments**
• Proficiency in **CRM systems** and hotel software (e.g., Opera, Delphi, Salesforce)
• Strong **negotiation, communication, and relationship-building skills**
• Leadership experience with the ability to **manage and develop a sales team**
• Fluency in English is required; additional languages are an advantage
• **Additional Information** **Your Team and Work Environment:**
• In 1–2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture.
• Note: The description can be adjusted to meet specific local or legal requirements, such as work permits.

Our Commitment to Diversity & Inclusion

Reporting & Administration

• Prepare and present sales reports, forecasts, and performance analysis to senior management.
• Track and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).
• Ensure accurate records of all client interactions, leads, and bookings.
• Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.

Requirements

• **Education:** Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master’s degree or industry certifications (e.g., CHME, CMP) is a plus.
• **Experience:** Minimum of 5–7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.
• **Skills:**
• + Exceptional sales and negotiation skills, particularly within the luxury market.
• + Strong understanding of the hotel industry, including MICE and leisure segments.
• + Proficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.
• + Fluent in English; additional languages are highly desirable.
• + Ability to think strategically and creatively, with excellent problem-solving skills.

Key Competencies

• **Leadership:** Ability to lead by example, providing guidance and support to the sales team.
• **Client Focus:** A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.
• **Communication:** Strong interpersonal and communication skills to engage with clients and internal teams effectively.
• **Time Management:** Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• **Analytical Thinking:** Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.
• **Negotiation Skills:** Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.

Working Conditions

• Full-time position with flexibility for evening and weekend work, depending on client needs and industry events.
• Travel may be required to meet with clients or attend industry events.
• Ability to work under pressure and meet sales targets in a competitive environment.

Compensation

• Competitive salary and commission structure based on performance.
• Benefits package may include healthcare, retirement plans, travel discounts, and other perks.