Senior Sales Associate

As a Senior Sales Associate, you are an exemplary ambassador of the Maison who actively welcomes guests into the Chloé family while driving business growth. You will act as a trusted advisor to VIP clients, a mentor to sales associates, and a reliable partner to management in ensuring a seamless client journey and outstanding store performance.

Client Relationship Management & VIP Engagement

VIC Development: Cultivate, retain, and expand a strong portfolio of Very Important Clients (VICs) and top-tier luxury shoppers through personalized, bespoke service.

Advanced Clientelling: Leverage advanced CRM tools and clientelling strategies to create customized outreach, capture client milestones, and drive repeatable, high-value business.

Appointment & Experience Management: Proactively manage high-level client appointments, private viewings, and tailored follow-ups to maximize satisfaction and loyalty.

Omnichannel & Business Leadership

Brand Ambassadorship: Demonstrate expert product knowledge across all Chloé categories and storytell the brand’s history, craftsmanship, and seasonal collections.

Omnichannel Mastery: Drive sales across all retail touchpoints by utilizing omnichannel tools and providing an effortless, multi-channel shopping experience.

Business Acumen: Actively contribute to reaching boutique KPI targets, share feedback on product performance and market trends, and support commercial initiatives.

Operational Excellence & Mentorship

Floor Leadership & Mentorship: Lead by example on the sales floor, assisting and coaching junior team members on luxury service standards, selling techniques, and CRM best practices.

Boutique Operations: Support management in daily floor supervision, stock transfers, inventory control, loss prevention, and strict adherence to Richemont guidelines.

Visual Standards: Maintain a flawless, luxurious boutique environment adhering to Chloé’s visual merchandising standards and brand identity.

Experience: Proven experience (typically 3–5+ years) as a Sales Associate or Senior Stylist in luxury fashion or high-end retail.

Leadership Capabilities: Demonstrated ability to mentor peers, lead by example, and support store management.

Clientelling Mastery: A proven track record of managing a strong VIP client book and achieving consistently high sales results through CRM execution.

Interpersonal Skills: Exceptional communication, storytelling, and active listening skills with a genuine passion for high-touch service.

Operational Precision: Strong organizational capabilities, attention to detail, and familiarity with luxury retail operations and omnichannel tools.

As a valued Senior Sales Associate in the Chloé community, you are part of a global family that actively champions continuous learning, and career development, providing you with opportunities to grow your leadership trajectory within the Maison and the broader group.

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