Senior Sales Advisor

About This Role

This is your opportunity to become a core part of On's Retail team based in Dubai!

This store is our first store in Dubai. On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. As a brand, it is always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Team:

As you might expect from a young consumer brand, the On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. More about on store teams in this video Meet The Retail Store Team

Your mission

Continuously embody and communicate On's values and brand philosophy to internal and external customers

Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product

Supervise and mentor the Advisors by demonstrating an exceptional customer focused approach within daily work

Manage, implement and monitor daily zoning schedules to enable optimal customer flows

Open and close store following protocol

Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)

Provide input and ideas on merchandising and engaging events / community activities for the store

Contribute feedback to store leadership to continuously improve store processes and customer service level- Help maintain the visual standards in the store to deliver a premium experience to our customers-

Assist with inventory management, placing new product orders and fill-in orders

Building On Community:

build deep and long-lasting relationships with a high level of personal engagement

shape run and movement culture through meaningful connections, authentic storytelling, hyperlocal experiences and event planning

Meeting with partners and collaborations

Lead community news communication -(Internally HQ & externally Customers)

Relationships with coaches

Build and grow the store running community

Testing of product

Your story:

2+ year of experience within a retail work environment.

Strong communication and interpersonal skills.

Ability to take initiative, learn quickly, and work both independently and as part of a team

Interest in networking, socializing and building networks.

Enthusiasm for movement and sport.

Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business.

Ability to read, write and speak English fluently.