Guest Relations Executive - UAE National

Overview

Key Accountabiliti

• esGreet and welcome all visitors and guests to the facility by providing warm and professional hospitality on arrival. Act as the first point of contact for those arriving to Seddiqi Holding H
• Q.Manage the needs of visitors and guests on arrival including Parking as per policy & procedure. Ensure awareness of the reason for their visit, whom they are meeting with, the location and time of their scheduled meeting/activit
• y.Check in and process all visitors and guests promptly in accordance with security procedures and protoco
• l.Notify employees of the arrival of visitors and guests to the facility and confirming the location of the scheduled meeting/visit
• s.Facilitate service from Team Support colleagues while either in the arrival lounge and/or upon entering the respective meeting roo
• m.Ensure to complete the meeting room check list before all meetings are being conducted as well as maintain full awareness of the meeting room daily schedule and provide assistance to visitors and guests to their correct locatio
• n.Facilitate alternative arrangements for room bookings as required when conflicting schedules occu
• r.Maintain awareness of visitor and guest whereabouts on the Ground Floor and work in conjunction with Security as neede
• d.Monitor and oversee the housekeeping of the entire Ground Floor area, ensuring Reception area, meeting rooms, common areas and amenities are well maintained and presented at all time
• s.Coordinate with the Team Leader Corporate Services regarding any VIPs, special guests, clients, or brand representatives to ensure their visit is managed appropriatel
• y.Provide feedback to the Leader Corporate Services regarding maintenance or facility related matters to ensure the facility aesthetic is maintaine
• d.Provide support to the Team Leader Corporate Services by monitoring the movement of goods/supplies within the office, timing and location of cheque collection and delivery, management of non-work-related deliveries, security protoco
• l.Work in collaboration with Assistant Executive Office Managers to ensure effective and efficient handling of CxO visitors and guests including the prior arrangement of car parking and additional requirement
• s.Provide support as necessary to Team Support colleagues assisting visitors and guest
• s.Contribute to the development and training of other Corporate Services team member
• s.Operate Seddiqi HQ switchboard including answering, directing and screen incoming phone calls, taking and relaying messages, and providing direct numbers, e-mail addresses and the office location in adherence with standards and procedures as set by CX Departmen
• t.Managing all incoming phone calls in a prompt, professional and friendly manner in accordance with the Seddiqi Holding competencies and guideline
• s.Monitor call loads to always ensure adequate Switchboard coverage and timely answering of all incoming call
• s.Update and maintain database of Seddiqi Holding telephone numbers, including office and employee extensions, frequent contacts, and third partie
• s.Ensure cleanliness and neatness of the Switchboard area, including mail area at all time
• s.Provide administrative support to departments, as approved by the Line Manager, ensuring effectiveness and efficiency of answering incoming calls is not compromis
• edEnsure necessary reports are prepared in accordance to operational requirements, all relevant checklists are complete and maintain a general file system and file correspondence as require
• d.
• In order to be successful in this role, you should ha
• ve.1-3 years job related experie
• nce2 years of related experience in Call Centre, Guest Relations, Switchboard or Customer Service r
• ole