Senior Relationship Manager - Mashreq Gold.RBU- Dubai Internet City - MG.41.Retail Banking Group

About This Role

Job Purpose

- To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.

- Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.

- Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.

- Ensure clients are aware of all financial services offered by the bank

- Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.

Dimensions

Operating Budget

Number of Staff

Capital Exp. Budget

Other

Key Result Areas- Optimize the potential value of the client base through the delivery of MG Products and Services

- Communicate with HNW client and identify their financial needs

- Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services

- Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities

- Acquire New to Bank HNW clients.

- Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.

- Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.

- Enhance market profile and awareness

- Minimize customer attrition

- Maintain proactive client contact.

Operating Environment, Framework and Boundaries, Working Relationships- Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services

- Co-ordinate activities with other departments in order to maximize conversions from referral process

- Ensure client expectations are constantly met

Problem Solving

- Ability to understand customer’s financial needs on a one on one basis

- Intricate understanding of products pertaining to HNW customers – both internal and external (competitors)

- Advanced Market knowledge of various investment vehicles / markets / economics

- Accurate projection of sales numbers

- Proactive action on customer feedback and needs

- Timely escalation of service issues

Decision Making Authority & Responsibility

- Pricing discretion for effective relationship Management

- Strong responsibility for Ethical selling to customers with complete disclosure about products and services

Knowledge, Skills and Experience

- Skills / Experience :

- University Graduate

- Strong selling & financial markets knowledge

- Strong interpersonal skills and cultural sensitivity

- Relationship Management Networking skills

- Extrovert/Amiable personality

- Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE

- Excellent communication and negotiation skills

- CISI certified – level 1