Senior Relationship Manager - Corporate Coverage (UAE)
Role Overview
Build and manage relationships with medium and large corporate and institutional clients in the UAE.
Support customer acquisition, retention, and income generation through appropriate bank products and services.
Key Skills for This Role
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Job purpose
Build and manage relationships with medium and large corporate and institutional clients in the UAE.
Support customer acquisition, retention, and income generation through appropriate bank products and services.
Relationship and business growth
- Understand client needs and develop plans to address them; promote high-quality sales and marketing standards.
- Assess competitors and market trends, identify opportunities, penetrate new markets and segments, and build new client relationships.
- Evaluate existing and potential accounts and promote assets, liabilities, cash management, and treasury products.
- Manage complex relationships independently under overall line-manager supervision and manage individual budget targets.
Credit, portfolio, and client service
- Prepare strategic screening request memos for in-principle credit approvals and assist Middle Office with credit application packages that address policy and risk factors.
- Monitor negative events and early signs of problematic accounts; coordinate remedial actions and participate in restructuring when required.
- Liaise with Middle Office on timely customer service, queries, requests, annual reviews, and interim relationship updates.
- Maintain effective relationships with related internal functions and external partners.
Conduct, disclosures, and compliance
- Provide proactive, transparent product information and clear, consistent disclosures that meet documentation requirements.
- Ensure customers understand proposed terms and conditions before the final process stage or signing.
- Monitor disclosure effectiveness, including through complaint analysis and customer satisfaction surveys, and support informed customer decisions.
- Support customer awareness initiatives and implementation of Central Bank of the UAE requirements.
- Implement client KYC procedures and adhere to AML policies and procedures; ensure team awareness of applicable policies.
Qualifications and experience
- A bachelor’s degree in Finance, Accounting, Commerce, or a related discipline is required.
- A master’s degree in Accounting, Finance, Economics, or a related discipline is preferred.
- At least 5–6 years of practical banking experience, including 3 years in the same or a similar function.
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