Senior Receptionist

Organisation Overview

Location

• Egham, Surrey, TW20 9FB (Plenty of free on site parking and approx. 15 minutes walk from Egham station).
• Hours: 40 hours per week, typically Monday to Friday, 8:00am to 5:00pm, with flexibility required to support business needs.

Salary

• Competitive.
• Please let us know about any accommodations you may need to participate in the recruitment process.
• Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
• Lead, coach and support a team of three Receptionists, ensuring a professional and efficient front-of-house operation.
• Manage the organisation's switchboard, handling incoming calls promptly and directing enquiries appropriately.
• Welcome visitors and guests, providing a professional first impression and directing them to the relevant departments or meeting locations.
• Build effective working relationships with employees, visitors and stakeholders at all levels of the organisation.
• Maintain accurate security and visitor records, including visitor logs, access passes and vehicle permits.
• Coordinate incoming and outgoing mail, courier services, deliveries and inter-office correspondence.
• Liaise with security personnel, housekeeping teams and external contractors to support the smooth day-to-day running of the site.
• Maintain and regularly update reception procedures, documentation and operational guidelines.
• Provide facilities management support, assisting with workplace and office-related activities as required.
• Oversee the ordering, stock control and distribution of office consumables, including stationery, first aid supplies, security items and kitchen provisions.
• Manage and maintain company-wide contact databases, ensuring organisational information remains accurate and up to date.
• Act as a Fire Marshal and support emergency evacuation procedures (training provided)
• Carry out a range of administrative tasks and provide wider business support as required.
• Excellent customer service skills with a friendly and professional approach.
• Prior experience supervising, coaching or supporting team members within an office or customer-facing environment.
• Highly organised with strong attention to detail and accuracy.
• Reliable, adaptable and able to thrive in a dynamic and busy working environment.
• Strong ability to prioritise workloads and manage multiple tasks effectively.
• Excellent verbal and written communication skills with a professional presentation.
• Proficient in Microsoft Office applications, including Outlook, Word and Excel.

Requirements

• Lead, coach and support a team of three Receptionists, ensuring a professional and efficient front-of-house operation.
• Manage the organisation's switchboard, handling incoming calls promptly and directing enquiries appropriately.
• Welcome visitors and guests, providing a professional first impression and directing them to the relevant departments or meeting locations.
• Build effective working relationships with employees, visitors and stakeholders at all levels of the organisation.
• Maintain accurate security and visitor records, including visitor logs, access passes and vehicle permits.
• Coordinate incoming and outgoing mail, courier services, deliveries and inter-office correspondence.
• Liaise with security personnel, housekeeping teams and external contractors to support the smooth day-to-day running of the site.
• Maintain and regularly update reception procedures, documentation and operational guidelines.
• Provide facilities management support, assisting with workplace and office-related activities as required.
• Oversee the ordering, stock control and distribution of office consumables, including stationery, first aid supplies, security items and kitchen provisions.
• Manage and maintain company-wide contact databases, ensuring organisational information remains accurate and up to date.
• Act as a Fire Marshal and support emergency evacuation procedures (training provided)
• Carry out a range of administrative tasks and provide wider business support as required.
• Excellent customer service skills with a friendly and professional approach.
• Prior experience supervising, coaching or supporting team members within an office or customer-facing environment.
• Highly organised with strong attention to detail and accuracy.
• Reliable, adaptable and able to thrive in a dynamic and busy working environment.
• Strong ability to prioritise workloads and manage multiple tasks effectively.
• Excellent verbal and written communication skills with a professional presentation.
• Proficient in Microsoft Office applications, including Outlook, Word and Excel.