Senior QA Engineer (IVR)

This role focuses on ensuring the quality of CCaaS solutions through manual testing, API and IVR validation, client portal testing, and support for daily client change requests, version upgrades, and system standardization activities. You will collaborate with cross-functional teams to deliver reliable, high-quality products.

Handle daily client change requests, client version upgrades, capacity management, and system standardization activities (75%).

Perform product testing, including functional, regression, integration, API, and IVR call flow testing (25%).

Design, create, and execute test cases and test scenarios.

Validate API integrations using SOAP UI, ReadyAPI, or similar tools.

Test end-to-end client portal builds and web-based applications.

Identify, log, track, and verify defects through resolution.

Validate backend data using basic SQL queries.

Collaborate with cross-functional teams to ensure product quality and timely releases.

Maintain testing documentation and support continuous quality improvements.

You will also have an advantage if you have experience in:-

API Testing knowledge

Knowledge in any Scripting Language

Open Source SOAPUI/Commercial READY API

Manual Testing courses / certifications

Exposure on XML and JSON

UI Automation tools

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID : 11546

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.