Senior Project Manager – Operations Transformation & Technology Migration

About The Role

Project Manager

Workstream Project Management

• Manage a dedicated workstream within a larger transformation program.
• Coordinate the migration of operational functions from legacy systems into a unified enterprise platform.
• Support project planning, governance, status reporting, risk tracking, and dependency management across the assigned workstream.
• Collaborate with adjacent workstreams to ensure delivery activities remain aligned with the overall program roadmap.
• Facilitate the successful transition of users, processes, and operational capabilities onto the target platform.

Operations Transformation

• Support the migration of key operational functions, including:
• + Helpline Services
• + Pre-certification Processes
• + Claims Processing
• + Direct Billing
• + Reimbursement
• + Policy Administration
• + International Health Insurance operational processes
• Ensure operational requirements are clearly understood and reflected throughout project delivery.
• Support the adoption of new processes and ways of working while maintaining business continuity.

Business & Technology Coordination

• Act as a key link between operational teams and technology delivery teams.
• Work closely with technical specialists responsible for data integration, reporting, platform enhancements, and vendor-delivered solutions.
• Coordinate cross-functional inputs and help manage dependencies across multiple workstreams.
• Support the alignment of business needs with technical delivery activities.

Defect & Issue Management

• Coordinate defect and issue management activities across the workstream.
• Ensure operational requirements are represented during testing and validation activities.
• Support the tracking, prioritization, and resolution of system and process issues.
• Help ensure that system performance and usability align with operational expectations.

Stakeholder Collaboration

• Build effective working relationships with operational teams, business users, technical delivery teams, and external partners.
• Facilitate workshops, project meetings, and regular progress updates.
• Ensure communication remains clear across all functions involved in the transformation program.
• Support collaboration across parallel initiatives and vendor-delivered components.

Key Requirements

• Proven experience as a Project Manager supporting business and technology transformation initiatives.
• Experience working on enterprise platform migrations or legacy system modernization programs.
• Strong understanding of operational process transformation.
• Experience working within multi-stream programs with complex dependencies.
• Ability to coordinate activities across business and technology teams.
• Experience with project governance, reporting, risk management, and dependency tracking.
• Experience supporting testing, operational readiness, and transition activities.
• Strong organizational, communication, and stakeholder management skills.
• Nice to Have
• Experience within the insurance or financial services sector.
• Exposure to health insurance operations, claims processing, policy administration, billing, or reimbursement functions.
• Experience working within large international organizations or consulting environments.
• Familiarity with Agile or hybrid project delivery methodologies.
• Project Management certifications such as PMP, PRINCE2, or Agile are advantageous.

Other Details