Senior Project Manager

About This Role

You will be the operational anchor of a high-stakes transformation programme inside a major UAE bank. Your job is to make sure nothing slips — across timelines, stakeholders, and workstreams — while staying sharp when priorities shift and people push back.

This is not a coordination role. You will manage upwards and across into difficult, senior client stakeholders from both the business and IT side. You will protect scope, flag risks early, and keep the team moving without needing to escalate every decision.

Key Responsibilities

• Run the programme plan end-to-end: milestones, dependencies, risks, decisions, and reporting
• Own the client-facing project governance — status calls, steering committee preparation, and follow-through
• Navigate and align stakeholders from marketing, IT, procurement, and C-suite — often simultaneously
• Protect scope: document change requests clearly, flag commercial implications, and hold the line on agreed boundaries
• Keep internal teams (strategy, design, technology) aligned to one shared delivery cadence
• Produce clean client-facing deliverables: status reports, decision logs, risk registers, milestone tracking

Qualifications & Experience

• 5–9 years of project or programme management in consulting, digital transformation, or agency environments
• Proven experience managing complex, multi-stakeholder clients — including senior IT and business leaders
• Ability to hold difficult conversations with clients and internal teams without losing the relationship
• Strong written and verbal communication — you write clearly and run tight meetings
• Experience with transformation or technology delivery programmes (MarTech, CRM, AI, or digital a strong plus)
• PMP, PRINCE2, or equivalent certification is a plus, not a requirement

About Serviceplan:

Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe.

Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”.

Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe.

Serviceplan’s vision is ÜberCreativity!

ÜberCreativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.

www.serviceplan.ae