Senior Project Manager

About the Role

Key Responsibilities

• Oversee the planning, execution, monitoring, and closure of multiple customer projects.
• Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project.
• Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones.
• Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes.
• Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution.
• Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers.
• Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction.
• Lead the full project lifecycle for enterprise-tier customer implementations, including complex data integrations, custom configurations, and multi-system architectures.
• Serve as the primary point of accountability for enterprise customer stakeholders (VP/C-suite), driving alignment on scope, technical approach, and delivery milestones.
• Partner closely with Solution Architects, Engineering, and Technical Consultants to assess technical risk, integration complexity, and deployment readiness.
• Own and manage complex project plans across scope, schedule, resourcing, and budget for high-ARR, strategically important enterprise accounts.
• Proactively identify and mitigate technical and delivery risk across long-duration, multi-phase implementations; lead structured change control for scope, budget, and timeline shifts.
• Mentor and provide delivery guidance to junior and mid-level Project Managers on enterprise best practices and technical delivery standards.
• Drive continuous improvement of enterprise delivery methodology, tooling, and technical playbooks across the Professional Services team.
• Deliver executive-level status reporting, risk registers, and escalation summaries to both customer leadership and internal executives.
• PMP certification required.
• 10+ years of project management experience, with a significant portion managing enterprise SaaS implementations or deployments.
• Strong technical acumen required: hands-on familiarity with data integration/ETL concepts, APIs, system architecture, and enterprise IT environments. Candidates with the strongest technical depth will be prioritized.
• Experience with incentive compensation management, sales performance management, or related enterprise financial/SaaS software highly desirable.
• Demonstrated track record delivering complex, multi-phase enterprise implementations on time and on budget.
• Executive-level communication and stakeholder management skills; experience engaging directly with VP/C-suite customer sponsors.
• Bachelor's degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience).
• CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

Qualifications & Experience

Qualifications & Experience

Additional information

Qualifications

• Experience with incentive compensation management, sales performance management, or related enterprise financial/SaaS software highly desirable.
• Bachelor's degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience).