{bc}
Apply
oracle

Senior Program Manager- Wholesale Lending Services

JPMorgan Chase
Bengaluru, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
servicenow

Full Job Posting

Job Responsibilities

  • Support long-term strategy by defining operating tasks, monitoring progress, and providing status updates to WLS leadership.
  • Collaborate across departments to execute against WLS-RE&C priorities and resolve delivery dependencies.
  • Serve as the single point of contact for an assigned WLS-RE&C project portfolio.
  • Prioritize reporting, technology, and automation requests with the WLS-RE&C Leadership Team and key partners.
  • Document current-state operational processes across the organization to establish baselines and controls.
  • Evaluate processes for information gaps and inefficiencies, recommending actions to improve effectiveness.
  • Analyze operational data and workflows to drive measurable productivity and risk-reduction outcomes.
  • Develop and support training for new processes and procedures across WLS-RE&C.
  • Contribute to quality control discussions, testing coordination, and evaluation activities as needed.
  • Coordinate operational readiness activities with WLS teams and RE&C business functions to meet timelines.
  • Execute additional duties and project work as assigned to support evolving business needs.
  • Bring 5+ years of loan servicing experience with a major commercial real estate servicer.
  • Demonstrate strong program/project management, planning, and follow-up discipline across multiple workstreams.
  • Leverage tools such as Microsoft Project, ServiceNow, JIRA, MS Office, and data visualization solutions.
  • Communicate clearly in writing and verbally, including concise updates and executive-ready materials.
  • Present findings and recommendations effectively to senior management and cross-functional stakeholders.
  • Influence and partner across levels with strong interpersonal leadership and stakeholder management skills.
  • Apply strong business acumen, operational judgment, and structured problem-solving to drive resolution.
  • Hold a Bachelor’s degree and exhibit deep knowledge of mortgage products, lending, and financial services operations.
  • Apply strong familiarity with real estate and lending compliance requirements and servicing standards.
  • Lead process improvement efforts (e.g., Lean, continuous improvement, or controls-focused enhancements).
  • Enable effective change management through training, communications, and adoption planning.
  • Thrive in fast-paced environments with high ownership and accountability. Travel domestically when business needs require
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Required qualifications, capabilities and skills

  • Bring 5+ years of loan servicing experience with a major commercial real estate servicer.
  • Demonstrate strong program/project management, planning, and follow-up discipline across multiple workstreams.
  • Leverage tools such as Microsoft Project, ServiceNow, JIRA, MS Office, and data visualization solutions.
  • Communicate clearly in writing and verbally, including concise updates and executive-ready materials.
  • Present findings and recommendations effectively to senior management and cross-functional stakeholders.
  • Influence and partner across levels with strong interpersonal leadership and stakeholder management skills.
  • Apply strong business acumen, operational judgment, and structured problem-solving to drive resolution.

Preferred qualifications, capabilities and skills

  • Hold a Bachelor’s degree and exhibit deep knowledge of mortgage products, lending, and financial services operations.
  • Apply strong familiarity with real estate and lending compliance requirements and servicing standards.
  • Lead process improvement efforts (e.g., Lean, continuous improvement, or controls-focused enhancements).
  • Enable effective change management through training, communications, and adoption planning.
  • Thrive in fast-paced environments with high ownership and accountability. Travel domestically when business needs require
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at JPMorgan Chase

Relationship Banker - Scottsdale Market - Scottsdale, AZ

Scottsdale, USA

Discovered TodayFull-time

Software Engineer II - Fullstack (Java, React, AWS)

Mumbai, IND

Discovered TodayFull-time

J.P. Morgan Wealth Management - Private Client Investment Associate - Bloomfield Hills, MI

Bloomfield Hills, USA

Discovered TodayFull-time

Senior Associate, TPO Vendor Manager - Chase Travel

Plano, USA

Discovered TodayFull-time

Technology Support III - DevOps, SRE

Hyderabad, IND

Discovered TodayFull-time

Software Engineer [Multiple Positions Available]

Atlanta, USA

Discovered TodayFull-time

External Reporting Controller - Associate

Bengaluru, IND

Discovered TodayFull-time

Lead Software Engineer - Java Full Stack, React

Bengaluru, IND

Discovered TodayFull-time