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Senior Production Support Engineer

Luxoft
Bengaluru, IND
Full-time
Senior
Onsite
Discovered 1 weeks ago
Required Technical Skills: Strong experience in Production/Application Support environments. Hands-on experience with ServiceNow Administration and ITSM processes. Solid understanding of Release Management and deployment processes. Strong troubleshooting expertise in .NET applications, Web APIs, and Microservices. Experience in Database Support (SQL Server preferred), query analysis, and issue resolution. Knowledge of incident management, problem management, change management, and SLA tracking. Experience with application monitoring, logging, and production support tools. Soft Skills: Excellent verbal and written communication skills. Strong stakeholder and customer management capabilities. Ability to coordinate with global teams and business users. Strong analytical and problem-solving skills. Ability to work in a fast-paced production support environment and manage critical incidents.

Full Job Posting

Responsibilities

  • Provide L2/L3 production support for enterprise applications with a focus on incident, problem, and change management. Manage and administer ServiceNow tickets, workflows, dashboards, and support processes. Drive release management activities, including deployment planning, validation, rollback readiness, and post-release support. Troubleshoot and resolve complex production issues across application, database, and infrastructure layers. Support.NET applications, APIs, and microservices-based architectures. Collaborate with development, QA, business, and infrastructure teams to ensure application stability and availability. Perform root cause analysis (RCA) and implement preventive and corrective actions. Monitor application health, system performance, and service availability against SLAs. Prepare operational documentation, knowledge articles, support runbooks, and support metrics.
  • Provide L2/L3 production support for enterprise applications with a focus on incident, problem, and change management.
  • Manage and administer ServiceNow tickets, workflows, dashboards, and support processes.
  • Drive release management activities, including deployment planning, validation, rollback readiness, and post-release support.
  • Troubleshoot and resolve complex production issues across application, database, and infrastructure layers.
  • Support .NET applications, APIs, and microservices-based architectures.
  • Collaborate with development, QA, business, and infrastructure teams to ensure application stability and availability.
  • Perform root cause analysis (RCA) and implement preventive and corrective actions.
  • Monitor application health, system performance, and service availability against SLAs.
  • Prepare operational documentation, knowledge articles, support runbooks, and support metrics.

SKILLS

  • Must have
  • Required Technical Skills: Strong experience in Production/Application Support environments. Hands-on experience with ServiceNow Administration and ITSM processes. Solid understanding of Release Management and deployment processes. Strong troubleshooting expertise in.NET applications, Web APIs, and Microservices. Experience in Database Support (SQL Server preferred), query analysis, and issue resolution. Knowledge of incident management, problem management, change management, and SLA tracking. Experience with application monitoring, logging, and production support tools. Soft Skills: Excellent verbal and written communication skills. Strong stakeholder and customer management capabilities. Ability to coordinate with global teams and business users. Strong analytical and problem-solving skills. Ability to work in a fast-paced production support environment and manage critical incidents.

Nice to have

  • Required Technical Skills: Strong experience in Production/Application Support environments. Hands-on experience with ServiceNow Administration and ITSM processes. Solid understanding of Release Management and deployment processes. Strong troubleshooting expertise in.NET applications, Web APIs, and Microservices. Experience in Database Support (SQL Server preferred), query analysis, and issue resolution. Knowledge of incident management, problem management, change management, and SLA tracking. Experience with application monitoring, logging, and production support tools. Soft Skills: Excellent verbal and written communication skills. Strong stakeholder and customer management capabilities. Ability to coordinate with global teams and business users. Strong analytical and problem-solving skills. Ability to work in a fast-paced production support environment and manage critical incidents.

Qualifications

  • Must have

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