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Senior Production Application Support Analyst

CIBC
Toronto, CAN
Full-time
Senior · 5+ years experience
Onsite
Discovered 4 days ago
javascriptpythonservicenow

Full Job Posting

Who you are

  • You can demonstrate experience. You have 5+ years of experience ITSM, CMDB, MID servers, Basic scripting knowledge with Python, Javascript. You have skills in interpreting information received from users related to CI records and ServiceNow when issues are escalated. Identifying gaps in existing problem resolution process to improve operational efficiencies. Determining solutions outside set procedure when a set procedure is not working, and providing high-level expertise for extensive troubleshooting.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You look beyond the moment. You make choices and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
  • You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
  • #LI-TA
  • What CIBC Offers
  • At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
  • Subject to plan and program terms and conditions
  • What you need to know
  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  • Job Location
  • Toronto-81 Bay, 14th Floor
  • Employment Type
  • Regular
  • Weekly Hours
  • 37.5
  • 5
  • Analytical Thinking, Business Requirements, Business Systems Analysis, IT Process Improvement, Mentoring Staff, Operational Efficiency, Service Delivery, Solutions Design, System Applications, Technical Knowledge

Skills

  • Analytical Thinking, Business Requirements, Business Systems Analysis, IT Process Improvement, Mentoring Staff, Operational Efficiency, Service Delivery, Solutions Design, System Applications, Technical Knowledge

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