Senior Product Manager
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About the Role
Own the Agent Experience domain, design customer journeys, drive growth through collaboration, and mentor junior product managers in a B2B SaaS environment.
Key Skills for This Role
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Overview
Own the Agent Experience domain: define the strategy, roadmap and development for "how Hala's Sales Agents sell, onboard and serve Hala's customers."
Design seamless customer journeys across mobile, internal portals and integrated applications.
Drive growth through experience: improve acquisition, activation, retention via working closely with sales organization.
Work closely with compliance & risk to ensure customer journeys are regulatory-compliant but still intuitive.
Collaborate cross-functionally with design, engineering, and business teams to deliver impactful features on time and at scale.
Leverage data & research to understand customer pain points, prioritize effectively, and measure impact of product changes.
Mentor junior PMs and raise the bar of product skillset within Hala.
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