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Senior Product Manager

Nationwide Building Society
Glasgow, GBR
Manager
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • The extras you’ll get
  • There are all sorts of employee benefits available at Nationwide, including:
  • 25 days holiday, pro rata
  • Private medical insurance
  • A highly competitive pension to help you build a strong foundation for retirement
  • Access to an annual performance-related bonus
  • Training and development to help you progress your career
  • A great selection of additional benefits through our salary sacrifice scheme
  • Life assurance to provide peace of mind for you and your loved ones in the event of your death
  • Wellhub – access to a range of free and paid options for health and wellness
  • Up to 2 days of paid volunteering a year
  • Banking – but fairer, more rewarding, and for the good of society
  • We forge our own path at Nationwide.
  • As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
  • If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
  • At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
  • We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
  • What to do next
  • If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
  • We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
  • Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
  • If you want to find out more about using AI in our recruitment process, please read more here.
  • Disability Confident
  • We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
  • That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
  • Apply safely with Nationwide
  • Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
  • Experience working as a senior product manager, product manager, product owner, or in a similar role managing products and delivering change
  • A clear understanding of product and proposition development across the full product lifecycle
  • Demonstrated ability to put customers at the heart of decision-making, using insight to shape products and journeys
  • Experience of product performance management, including the use of key performance metrics to identify customer behaviours and trends
  • Working knowledge of the UK regulatory environment, including Consumer Duty and its impact on product design and delivery
  • Experience leading or contributing to change initiatives within a complex organisation
  • Proven commercial acumen, including experience managing customer value, income engagement and retention in a regulated banking environment
  • growing balances, fee income, customer acquisition, activation, engagement, retention and market share in a regulated banking environment
  • Strong cross-functional leadership, with the ability to align Product, Digital, Technology, Operations, Coverage, Risk, Finance and Transformation around shared customer and commercial outcomes
  • Excellent communication and stakeholder management skills, with confidence representing Business Products internally and adapting complex messages for senior, technical and customer-facing audiences
  • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
  • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
  • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
  • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
  • You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Responsibilities

  • What you’ll be doing
  • As a Senior Product Manager within Business Products, you’ll take a leading role in the development and ultimate delivery of complex plans to simplify the existing Virgin Money and Nationwide business product suites.
  • This may range from leading propositional changes or sunsetting existing portfolios through to developing customer communication strategies or supporting customer Relationship Managers in the delivery of customer change.
  • Working closely with colleagues across Technology, Finance, Business Control, Data and Coverage, you’ll play an integral role in the safe migration of existing customers, through considered plans that, for many, support a best-in-class first experience of the Nationwide brand.
  • About you
  • You will have:
  • Experience working as a senior product manager, product manager, product owner, or in a similar role managing products and delivering change
  • A clear understanding of product and proposition development across the full product lifecycle
  • Demonstrated ability to put customers at the heart of decision-making, using insight to shape products and journeys
  • Experience of product performance management, including the use of key performance metrics to identify customer behaviours and trends
  • Exceptional understanding of the UK banking market, business banking specific experience is a plus
  • Working knowledge of the UK regulatory environment, including Consumer Duty and its impact on product design and delivery
  • Experience leading or contributing to change initiatives within a complex organisation
  • Proven commercial acumen, including experience managing customer value, income engagement and retention in a regulated banking environment
  • growing balances, fee income, customer acquisition, activation, engagement, retention and market share in a regulated banking environment
  • Strong cross-functional leadership, with the ability to align Product, Digital, Technology, Operations, Coverage, Risk, Finance and Transformation around shared customer and commercial outcomes
  • Excellent communication and stakeholder management skills, with confidence representing Business Products internally and adapting complex messages for senior, technical and customer-facing audiences
  • Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
  • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
  • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
  • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
  • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
  • You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Preferred Qualifications

  • Access to an annual performance-related bonus
  • Exceptional understanding of the UK banking market, business banking specific experience is a plus

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