Senior Product Experience Designer

Lead the design of complex customer and associate experiences from concept through delivery

Create service designs, user flows, prototypes, experience concepts, and experience strategies

Plan and conduct moderated and unmoderated tests, surveys, and other qualitative and quantitative evaluations to inform design decisions

Drive early problem definition and solution direction in partnership with Product, ensuring the right thing gets built before execution begins

Apply customer insights, test results, analytics, and business goals to identify opportunities and improve experiences

Synthesize findings into clear recommendations and communicate insights to Product, Engineering, and stakeholders

Partner closely with Product and Engineering to identify opportunities, define solutions, and navigate trade-offs

Use AI as part of your daily workflow to accelerate discovery, ideation, content creation, prototyping, and experience development

Contribute to and evolve design systems, patterns, and best practices

Influence decisions through expertise, collaboration, strong design thinking, compelling storytelling, and clear design artifacts while helping teams navigate ambiguity and move from complex problems to actionable solutions

Minimum 8 years of experience in UX Design, Product Design, Service Design, Interaction Design, or a related field

Demonstrated experience leading complex initiatives from discovery through delivery, with a portfolio showcasing end-to-end design thinking, strategic problem solving, prototyping, and measurable impact

Experience planning, executing, and synthesizing moderated and unmoderated user testing, utilizing qualitative and quantitative data to inform design decisions

Experience working closely with Product Managers, Engineers, and cross-functional stakeholders

Strong communication, facilitation, presentation, and storytelling skills

Ability to thrive in fast-moving environments with evolving priorities and incomplete information

Bachelor's degree in a related field or equivalent practical experience. We value demonstrated ability, strong design craft, and a portfolio of impactful work over a specific educational path

Experience with service design methodologies and artifacts

Experience contributing to and evolving design systems

Experience leveraging AI-enabled tools and emerging technologies as part of the design process

Experience with survey design, usability testing platforms, and analytics tools

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

$89,800.00 - $134,700.00/Yr.