Senior Operations Manager – Human Performance & Occupational Health
Role Overview
Lead and oversee government, military, and commercial contracts focused on human performance, occupational health, healthcare, and physical readiness services.
Accountable for operational excellence, contract compliance, workforce management, financial performance, and client satisfaction across multiple projects and locations.
Key Skills for This Role
Full Job Posting
Role overview
Lead and oversee government, military, and commercial contracts focused on human performance, occupational health, healthcare, and physical readiness services.
Accountable for operational excellence, contract compliance, workforce management, financial performance, and client satisfaction across multiple projects and locations.
Key responsibilities
- Manage day-to-day operations of multiple contracts and project sites.
- Ensure compliance with contractual requirements, SLAs, KPIs, and regulatory standards.
- Lead workforce planning, deployment, resource allocation, and operational readiness.
- Oversee budgets, profitability, cost control, and operational efficiency.
- Manage multidisciplinary teams, including healthcare and performance professionals.
- Maintain strong client relationships and conduct regular performance reviews.
- Implement quality assurance, risk management, and continuous improvement initiatives.
- Prepare operational reports and present performance updates to executive management.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Healthcare Management, Sports Management, or a related field.
- 8–10 years of operational management experience, including at least 4 years in a leadership role.
- Experience managing government, military, healthcare, occupational health, or outsourced service contracts.
- Strong knowledge of contract management, budgeting, workforce planning, SLAs, and KPIs.
- Excellent leadership, communication, analytical, and stakeholder management skills.
- Proficiency in Microsoft Office applications.
- Fluent English; Arabic is advantageous.
Preferred qualifications
- MBA, PMP, or another relevant professional certification.
- UAE government or military contract experience.
- Experience in occupational health, healthcare operations, sports science, or physical readiness programs.
Key success measures
Contract compliance and SLA achievement.
Project profitability and budget control.
Client satisfaction and contract retention.
Workforce productivity and operational efficiency.
Successful delivery of contractual milestones and reporting requirements.
Benefits
- Competitive salary package and performance-based incentives.
- Professional development and career growth opportunities.
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