Senior Operations Manager
Role Overview
• The Business Architect / Process Redesign Lead serves as a member of the GFC COO Team, responsible for reimagining and redesigning finance, accounting, and operational processes to leverage AI-enabled capabilities at scale.
• This role partners with Process Owners, Operations, Technology, Risk, and Data teams to transform existing workflows into streamlined, controlled, and scalable target-state operating models. The individual will lead end-to-end process reengineering efforts, ensuring that AI solutions are applied to the right business problems and integrated into sustainable operating processes rather than deployed as isolated desktop automations.
• In addition to process transformation responsibilities, the role will contribute across other AI team functions including intake assessments, business case development, prioritization, governance readiness, adoption planning, value realization, and delivery support.
Key Skills for This Role
Full Job Posting
Responsibilities
- Process Redesign & Business Architecture
- Partner with process owners and business leaders to assess current-state processes and identify opportunities for AI-enabled transformation.
- Lead process reengineering initiatives for finance, accounting, regulatory reporting, operational, and support processes.
- Design future-state workflows that optimize controls, reduce manual effort, improve quality, and enhance scalability.
- Map existing desktop tools, manual activities, and localized solutions to enterprise AI capabilities and reusable platforms.
- Evaluate impacts to governance, controls, operating procedures, and organizational responsibilities resulting from AI adoption.
- Document business requirements, process flows, decision points, control frameworks, and target-state operating models.
- AI Strategy & Solution Development
- Participate in intake, triage, and prioritization activities for AI opportunities across GFC.
- Help assess value, feasibility, reusability, data readiness, technology dependencies, and control implications of proposed solutions.
- Collaborate with Technology, Data Management, and CFO Innovation teams to shape solution designs and implementation approaches.
- Support development of business cases, value realization plans, and executive materials used for funding and prioritization decisions.
- Delivery, Governance & Adoption
- Partner with project managers, technology teams, and process owners throughout design, testing, deployment, and adoption phases.
- Ensure target-state processes incorporate appropriate controls, human-in-the-loop oversight, auditability, evidence retention, and risk management requirements.
- Support user acceptance testing, process validation, and operational readiness activities.
- Assist with training, communications, adoption planning, and change management efforts to drive successful implementation.
- Contribute to benefits tracking and measurement of business outcomes including cycle time reduction, quality improvements, productivity gains, and control effectiveness.
Requirements
- Education
- Bachelor’s degree (preferably in Computer Science, Data Science etc.)
- Certifications If Any
- Finance Domain related trainings /certifications
- Technical certifications in Microsoft Copilot, M365, Studio, Orchestra, RPA tool like UiPath, Alteryx Advanced and Tableau preferred
- AI enabled automation / workflow solution tools
- Experience Range
- 12-18+ years total experience
- 5+ years leading finance transformation initiatives
- 3+ years working with AI, automation, or digital transformation programs
- Experience managing cross-functional global stakeholders
- Proven record of delivering measurable business outcomes
- Foundational skills
- End-to-end process redesign, Finance transformation
- Business Architecture and Operating Model frameworks
- Strong Project & Change Management
- Workflow orchestration & Target Operating Model
- Control optimization and automation/AI focused redesign
- Accounting operations mainly controllership, External reporting
- Risk and compliance management
- Data governance fundamentals
- AI opportunity identification and assessment
- Generative/Agentic AI fundamentals
- AI governance and risk management
- Strategic problem solving
- Requirements gathering, documentation & Business case development
- Desired Skills
- Executive storytelling
- Data management & Systems integration awareness
- Digital transformation technologies
- Transformation execution
- Senior Stakeholder communications - Strong written and verbal communication
- Candidate is not expected to be a software developer but should be capable of engaging effectively with Technology, Data, and Architecture teams.
- Work Timings
- Flexible between 11:30 am IST to 8:30 pm IST or 12:30 pm IST to 9:30 pm IST
- Job Location
- Gurugram
- Range
About Bank of America
Global financial services and banking institution.
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