Senior Operations Manager — E-commerce Assets

The Role

Responsibilities

• *Performance Ownership*
• Own the performance of assigned stores across key KPIs:
• Revenue
• Profit margins
• Conversion rate
• Average order value (AOV)
• Refund and dispute rates
• Monitor store performance daily and identify opportunities or issues proactively
• Take immediate action to address underperformance and operational bottlenecks
• Contribute directly to increasing the value of each eCommerce asset\\
• Collaborate with other departments to drive growth
• *Daily Operations Management*
• Oversee and optimize the daily operations of multiple eCommerce and dropshipping stores
• Ensure smooth order processing and fulfillment workflows
• Monitor inventory levels and prevent stockouts
• Ensure pricing, offers, and promotions are accurate and aligned
• Conduct regular store audits covering UX, functionality, checkout flow, and customer journey

*Client & Stakeholder Management*

• Act as the primary liaison between clients and internal teams
• Build strong relationships with investors and store owners through proactive communication
• Provide regular performance updates, strategic recommendations, and operational insights
• Ensure alignment around growth strategies, priorities, and expectations

*Revenue Protection & Risk Management*

• Identify and resolve issues impacting revenue, including:
• Stock shortages
• Pricing inconsistencies
• Fulfillment delays
• Checkout or payment failures
• Monitor refunds, disputes, and chargebacks
• Work with customer support and payment providers to minimize operational risks and revenue leakage

*Supplier & Fulfillment Coordination*

• Coordinate with suppliers and sourcing teams to ensure product availability and smooth delivery
• Maintain strong communication with international suppliers and logistics partners
• Resolve delays, discrepancies, and fulfillment-related issues quickly and effectively

*Product & Growth Support*

• Support product research, validation, and product launches
• Coordinate with marketing teams on scaling opportunities and campaign execution
• Ensure products are listed accurately and efficiently across stores
• Contribute to operational strategies that support sustainable growth

*Financial & Payment Operations*

• Monitor store-level profitability and operational efficiency
• Validate supplier costs, pricing consistency, and margin performance
• Monitor payment performance, success rates, and market-specific payment methods
• Identify and resolve issues with payment providers and checkout systems
• *Process Optimization*
• Follow and improve operational SOPs and workflows
• Create and implement process improvements to increase efficiency and scalability
• Ensure consistency and quality execution across all assigned stores
• *Cross-Functional Leadership.*
• Work closely with:
• Marketing teams on performance and scaling
• Creative teams on store assets and branding
• Customer support teams on feedback and operational improvements
• Product sourcing and fulfillment teams on supply chain execution
• Ensure strong alignment and smooth execution across all departments.

What We’re Looking For

• Proven hands-on experience operating or scaling Shopify/eCommerce stores
• Strong understanding of dropshipping operations and eCommerce workflows
• Performance-driven mindset with a strong sense of ownership and accountability
• Entrepreneurial attitude and ability to operate autonomously
• Strong analytical and problem-solving skills
• Excellent communication and client management abilities
• Ability to move fast, prioritize effectively, and execute independently
• Familiarity with:
• Shopify
• Payment providers
• Logistics and fulfillment systems
• Marketing platforms
• Supplier coordination
• Experience in online marketing is a plus

What Success Looks Like

• Stores consistently meet or exceed profitability and performance targets
• Operational issues are identified and resolved quickly
• Minimal revenue leakage across managed stores
• Strong communication and trust with clients and stakeholders
• Increasing operational efficiency and scalability over time
• Ability to operate stores independently with full accountability
• This Role Is Probably Not For You If
• You need constant supervision
• You are only comfortable executing assigned tasks
• You prefer reporting over problem-solving
• You avoid accountability for business results
• You have never directly operated or managed an eCommerce business

What We Offer

• A pivotal role within a fast-growing eCommerce investment company
• High ownership and autonomy over the brands and stores under your management
• Exposure to a unique business model blending eCommerce, operations, M&A, and investor relations
• The opportunity to help professionalize and scale operational systems
• A close-knit, ambitious, and high-performance team
• Competitive base salary + performance-based bonuses
• Strong growth opportunities within the company

Hiring Process