Senior Operations Engineer

Overview

Senior Operations Engineer (SOE)

Key Accountabilities

• Adherence to Policies: Comply with all relevant Khazna safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment for all occupants and self.
• Safety Policies: Assists with the development of health and safety policies and implements in coordination with the H&S department.
• Personal Protective Equipment (PPE): Wear Personal Protective Equipment (PPE) adapted to the work environment and activity conducted at all times.
• Work Environment Safety: Ensure a safe and healthy work environment for all staff and visitors to the data center at all times.
• Policy Enforcement: Enforce health and safety policies in accordance with local and international regulations and laws.
• Audits and Risk Assessments: Conduct regular health and safety audits and risk assessments. Immediately stop any works that are considered unsafe and inform management by issuing a “Stop Works Notice.”
• Incident Reporting: Report any safety observations or near misses promptly and respond to and investigate health and safety incidents.
• Equipment Maintenance: Ensure all data center facility equipment and machinery are properly maintained and safe to use.
• Sustainability Compliance: Ensure compliance with Khazna’s sustainability strategies and action plans.
• Environmental Regulations: Ensure compliance with environmental regulations and best practices.
• Utilities Monitoring: Monitor and record utilities usage and waste to ensure efficient resource management.
• Accountable for HVAC, electrical systems, plumbing, and building fabric maintenance
• Shift Operations Oversight: Oversee the shift operations of the data center facility, ensuring all systems and processes are functioning efficiently. Oversee large-scale maintenance projects and vendor coordination works.
• Vendor Coordination: Coordinate with vendors to ensure maintenance activities are carried out in accordance with Khazna’s standard procedures and policies, maintaining high standards of service.
• Work Order Approval: Organize the work order approval process for specialist third-party vendors on routine maintenance work. This includes tracking the entire process: briefing at the start of work, monitoring progress during the workday/shift, and conducting a final review of the work carried out.
• Permit Issuance: Issue permits to work for third-party vendors, ensuring all necessary permissions are in place for safe and compliant operations.
• Troubleshooting and Maintenance: Follow established procedures for troubleshooting and maintaining data center equipment, ensuring minimal disruption to operations. Lead advanced troubleshooting and maintenance tasks.
• Incident Response Support: Assist senior staff with responding to on-site incidents, acting promptly and as directed to mitigate issues.
• NOC/BMS Coordination: Coordinate and liaise with the NOC/BMS Operators, ensuring prompt response to alerts and alarms in accordance with facility standard operating procedures, communication processes, and emergency response plans.
• Infrastructure Reliability: Ensure the data center’s infrastructure is consistently up and running, minimizing downtime and ensuring optimal performance through proactive management.
• Documentation Maintenance: Maintain accurate, up-to-date documentation of data center operations, including system performance data, incident reports, and change management records, to ensure transparency and accountability.
• Planned Maintenance Support: Assist in preparing and carrying out planned maintenance activities without disrupting data center operations, ensuring minimal downtime.
• Preventative Inspections: Assist in preparing and conduct regular preventative inspections and technical rounds for various non-critical data center facility components to ensure optimal performance.
• Annual Technical Checks: Assist in performing yearly checks for technical or recurring issues, defining root causes, mitigating risks, and implementing effective solutions.
• Routine Repairs and Maintenance: Coordinate or perform routine repairs, maintenance, and installations on non-critical data center facility components, ensuring they are in good working order.
• Physical Security Protocols: Maintain physical security protocols to safeguard the data center and its assets.
• Vendor and Contractor Coordination: Coordinate with vendors and contractors for equipment installation, maintenance, and repair, ensuring all activities are completed to standard.
• Ensure strategic planning and optimization of the data center infrastructure
• Prepare and implement data center run book and play books.
• Prepare, implement and lead data center drills, ERP and BCP scripts for routine activities.
• Responsible to ensure proper incident detection, logging, crisis management, resolution during the shift.
• Incident Response and Problem Resolution: Respond to all on-site incidents, act as required to resolve problems, and provide necessary client support and timely communication during an incident. Take a lead role in incident response and resolution and manage major incident response and crisis management.
• Crisis Management Support: Oversee the crisis management plan, including conducting related tests and implementing necessary measures.
• Disaster Recovery Coordination: Coordinate and oversee disaster recovery solutions and backup procedures to ensure data integrity and business continuity.
• Incident Response Assistance: Respond to all on-site incidents, acting promptly and as directed to mitigate issues, escalate to next levels as required.
• Audit Assistance: Participate in audits to assess service continuity, assisting in risk assessments and proposing improvements.
• Departmental Collaboration: Effectively collaborate within the department, providing valuable input to peers for general maintenance activities to ensure seamless operations.
• Design and Construction Coordination: Coordinate with design and construction teams to ensure consistency and effectiveness in implementing facility upgrades and modifications.
• Adherence to Policies and Procedures: Follow all relevant corporate & departmental policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.
• Reviews site policies and procedures on an annual basis and proposes changes as required to the Site Operations Manager.
• Continuous Improvement and Sustainability: Identifies opportunities for continuous improvement, reliability and sustainability of systems, processes, and practices, considering global standards, productivity improvement, and cost reduction.
• Provides guidance, trains and acts as a mentor to operations engineers and technical staff.
• Report Preparation: Prepares timely and accurate statements and reports to meet the departmental requirements, policies, and quality standards. Ensure comprehensive documentation and reporting.
• Plays an active role in preparing for Critical Environment Audits (CEA) and Global Site Assessments (GSA). Supports the Site Operations Manager during these audits.

Minimum Qualifications

• Bachelor’s degree in engineering, Higher National Diploma in Engineering (3 years) or equivalent.

Preferred Certifications

• Advanced certifications in O&M management, relevant OEM certifications or related fields.
• Certifications such as Certified Data Centre Professional (CDCP) or Certified Data Centre Specialist (CDCS)

Minimum Experience

• 5 - 8 years of relevant experience
• Proven experience in data center operations and management or mission-critical facilities (preferred)

Job-Specific Skills (Generic/ Technical)

• Technical Skills: Advanced knowledge in HVAC, electrical systems, plumbing, and building maintenance.
• Problem-Solving: Expert analytical and problem-solving skills.
• Communication: Excellent in English, good verbal and written communication skills.
• Teamwork: Proven leadership and team management skills.
• Adaptability: Ability to handle high-pressure situations and complex projects.
• Attention to Detail: Exceptional attention to detail and commitment to quality.
• Knowledge of critical infrastructure equipment and tools such as UPS, generators, BMS (Building Management System), chillers and FLS (Fire Life Safety System)
• Proven skills with CAFM/CMMS platforms