Senior Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Operational Management Oversee and manage the day-to-day operations of all four venues, ensuring alignment with strategic goals, customer expectations, and brand identity. Lead and enforce consistent implementation of Standard Operating Procedures (SOPs), operational checklists, and health & safety protocols.
Key Skills for This Role
Full Job Posting
Operational Management
- Oversee and manage the day-to-day operations of all four venues, ensuring alignment with strategic goals, customer expectations, and brand identity.
- Lead and enforce consistent implementation of Standard Operating Procedures (SOPs), operational checklists, and health & safety protocols.
- Continuously monitor operational KPIs and performance indicators, implementing corrective actions as necessary.
- Ensure adequate inventory control, procurement practices, and asset maintenance across all locations.
Financial Accountability
- Take full ownership of the operational P&L across the four concepts.
- Develop and manage budgets, forecasts, and monthly financial reviews.
- Identify revenue growth opportunities and cost-saving measures while maintaining quality standards.
- Monitor financial performance, drive profitability, and provide regular performance reporting to the senior leadership team.
- Ensure timely submission of operational expense reports, petty cash reconciliations, and procurement documentation in coordination with the Finance Manager.
- Work closely with the Finance Department to track expenditures, monitor variances, and ensure compliance with internal controls and audit requirements.
People & Culture Leadership
- Lead, inspire, and develop a diverse team of venue managers, supervisors, and frontline staff (80+ personnel).
- Establish a performance-driven culture based on empowerment, accountability, and collaboration.
- Oversee recruitment, onboarding, training, and development programs in partnership with the HR department.
- Conduct regular performance reviews, provide coaching and mentorship, and implement staff engagement initiatives to reduce turnover.
- Take the lead in addressing staff conduct or performance issues, including initiating and participating in disciplinary discussions and actions in accordance with company policies and UAE labor laws.
Customer Experience & Service Excellence
- Champion a culture of exceptional customer service across all guest touchpoints.
- Design and implement service protocols, customer journey mapping, and service recovery procedures.
- Use guest feedback (reviews, surveys, NPS, etc.) to inform continuous improvement efforts.
- Ensure all concepts meet and exceed the customer satisfaction benchmarks. Health, Safety, Risk & Compliance.
- Ensure full compliance with all Dubai Municipality regulations, civil defense standards, and relevant health and safety laws.
- Lead emergency preparedness initiatives, safety training, and risk mitigation strategies.
- Oversee incident reporting, audits, and corrective action processes. Maintain a clean, safe, and secure environment for staff and guests at all times.
- Oversee and maintain up-to-date approvals and certifications including Dubai Municipality permits, Civil Defence clearances, and CBI certifications relevant to all venues and experiences.
- Implement and enforce strict hygiene, sanitation, and cleanliness protocols across all public areas, play zones, equipment, food & beverage areas, and staff facilities. Conduct regular audits to ensure hygiene standards are being met in accordance with DM guidelines and internal policies.
- Ensure the routine and preventive maintenance of all equipment, facilities, and infrastructure in collaboration with internal teams and third-party service providers.
- Manage maintenance schedules, service contracts, and emergency repair protocols to guarantee the safety, functionality, and presentation of all venues at all times.
Strategic Initiatives & Innovation
- Collaborate with executive leadership on business expansion plans, new concept launches, or repositioning strategies.
- Contribute to experience design improvements, new program rollouts, and tech integrations in the guest journey (e.g., ticketing, gamification, VR systems).
- Support marketing, PR, and partnership teams with operational readiness for events, activations, and seasonal campaigns.
- Analyze market trends and competitor activity to propose new features, services, or operational improvements.
- Cross-functional Collaboration Work closely with Finance, HR, Marketing, Sales, and IT departments to ensure operational alignment with group-wide objectives.
- Represent the Operations Department in senior management meetings and contribute to company-wide planning processes.
- Ensure proper data and performance reporting systems are in place across all locations.
- What we offer:-
- > Cluster role
- > Salary range between 12 and 15k/month
- > Insurance benefits
- > Tremendous growth
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Immersive Experiences
Senior Multimedia Designer
Dubai, UAE
Key Responsibilities Creative Direction & Design Leadership Lead the design and creative execution of marketing campaigns, digital content, social media assets, presentations, print materials, event branding, and in-ven
Printing Machine Operator
Dubai, UAE
We are looking for a skilled Printing Machine Operator to manage day-to-day printing operations while supporting minor design adjustments when required. This role is primarily focused on machine operation, quality output
Head of Human Resources
Dubai, UAE
At Immersive Experiences Dubai, we operate a growing portfolio of family entertainment and edutainment concepts across multiple venues. As we continue to scale, we are seeking a Head of HR to lead and manage the full HR
Senior Operations Manager
Dubai, UAE
Job Description – Senior Operations Manager Purpose of the Role The Senior Operations Manager will provide strategic and operational leadership across four diverse entertainment concepts: DARE, woo-hoo!, Xstrike, and mul
HR Executive
Dubai, UAE
Xstrike and woo-hoo! aren't just entertainment venues—they’re destinations where excitement, adventure, and unforgettable experiences converge. Xstrike offers immersive, realistic laser tag adventures perfect for gamers,