Senior Operations Manager – Core Banking

What you’ll do

• Lead Core Banking Technology Operations by triaging, prioritising and overseeing the timely resolution of operational incidents, service requests and technology risks, ensuring adherence to SLAs and service excellence.
• Own the tribe’s IT Risk and Controls framework, driving risk remediation, control evidencing, operational risk management, governance activities and continuous compliance improvements.
• Establish and manage patching, vulnerability and security remediation processes, ensuring critical findings are prioritised, resolved and reported to maintain a secure technology environment.
• Partner with stakeholders across Technology and Business teams to prioritise operational initiatives, communicate performance outcomes and drive continuous service improvements.
• Develop and execute lifecycle management and operational roadmaps, building business cases and ensuring technology assets remain secure, supported and fit for purpose.
• Coach and develop team members, fostering a risk-aware, high-performing culture while promoting operational excellence, automation and continuous improvement across the tribe.
• What we’re looking for....
• 10 + years of experience in Financial Services, ideally within Core Banking, Technology Operations or large-scale enterprise environments, with a strong track record of delivering complex technology initiatives.
• Strong technical background in IT Engineering, Software Development (Java/.NET), Cloud technologies and application architecture, with the ability to bridge business and technology outcomes.
• Demonstrated expertise in IT Risk, Operational Controls, Agile delivery methodologies and continuous improvement practices within a regulated environment.
• Exceptional stakeholder management, communication and influencing skills, with the ability to engage senior leaders, align priorities and drive outcomes across cross-functional teams.
• Tertiary qualifications in Technology, Information Systems, Engineering or a related discipline, coupled with leadership experience in managing high-performing teams and operational excellence.
• What’s in it for you?
• Discounted ING Health Insurance.
• An additional Rest Day to support your wellbeing.
• An IMPACT Day to volunteer on approved sustainability activity.