Senior Officer - Services

• Conduct regular audits and inspections across all office service areas to identify gaps and ensure compliance with standards, maintaining a high-quality and efficient work environment.

• Supervise pantry assistants to ensure adherence to food and beverage hygiene and safety standards while maintaining efficient service delivery.

• Track attendance and create duty rosters for both outsourced and permanent employees to ensure adequate staffing and smooth operations.

• Monitor and manage inventory of pantry items, liaising with internal teams to ensure timely replenishment and avoid disruptions in service.

• Create briefing calendars and conduct sessions with service staff on administrative matters and beverage preparation, if applicable.

• Execute various administrative duties, including follow-ups on messages and issues, ensuring timely and effective task completion.

• Deliver exceptional customer service to internal (employees) and external (visitors, investors, VIPs) stakeholders, ensuring a positive and professional experience.

• Collaborate with the team to ensure adherence to company-established operational and administrative policies, processes, and procedures.

• Support the implementation of improvement plans based on audits, feedback, and assessments to enhance service delivery and operational performance.

Event Coordination

• Assist the Section Head in coordinating corporate events, meetings, workshops, sales launches, and snack/beverage distribution within Company offices, Customer Care centers, and sales boutiques, ensuring adherence to company guidelines.

• Liaise with service providers, suppliers, and vendors to manage event approvals, venue setup, catering, audio/visual equipment, and other logistics to ensure optimal service quality.

• Evaluate the overall success of events, tabulating post-event data (photos, attendees, and feedback) and preparing detailed reports for continuous improvement.

• Collaborate with internal and external stakeholders to address concerns and ensure high-quality services aligned with their expectations.

• Prepare relevant reports as and when required by Section Head for providing the information to the management for making informed decisions.

• Undertake additional tasks and projects as assigned by the Section Head to support departmental and organizational goals.