Senior Officer, Employee Experience - UAE.PICG - Employee Experience.People & Intellectual Capital Group (UAE National)

Overview

Onboarding

• Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey
• Aligning new employees with managers and their team and communicating involvement procedures to all stakeholders.
• Creating new staff ID for new joiner
• Responsible of new joiner account opening and adding new joiner in insurance coverage
• Providing all the necessary information and support which the new joiner requires

Pension

• General Pension and Social Security Authority:
• Managing the entire Pension process for UAE and GCC nationals.
• Preparing the registration / exit documents for UAE and GCC nationals.
• Liaising with the respective Pension authorities for regular updates and changes in Pension laws/contributions.
• Maintain historical records by creating a filing and retrieval system, keeping past and current records, and ensure all employee related documents and records are in line with the local regulations.

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• Ministry of Human Resources and Emiratization
• Handling Labor Card issuance, renewal, and cancelation for UAE and GCC nationals.
• Updating Fusion with Labor card details - new, renewal and cancelation.
• Scanning and updating of Labor card/contracts, and cancelation details in EDMS.
• Reconciliation of Labor Cards and Pension.
• Issuing Arabic Letter and NOCs
• Resolve employees queries related to pension, labour cards, visa, military service, etc.
• Reporting job-related data, and ad-hoc reports for PICG management
• Provide counseling on PICG policies and procedures.
• Participate in improvement initiatives within the PICG team.
• Support with the orientation of the new joiners.
• Military and Nafis
• Handling Military and NAFIS tracking including follow up with the authorities for updates/status of Refunds.
• Maintaining an updated list of all Employees in Military Services.
• Maintaining a list of all Employees eligible for NAFIS Scheme.

Offboarding

• Manage the off-boarding process and provide all the necessary information and support
• Facilitating a smooth transition and maintain a positive relationship for potential future engagement
• Cancel the labour card and insurance
• Service productivity
• Handling employees inquires and respond to them in timely manner.
• Support in solving employee’s issues and provide them with guidance.
• Work closely with other PICG unit to educate and provide guidance
• Proficiency in managing Oracle, Fusion, EDMS and related PICG applications government applications
• Thorough knowledge of all HR policies and procedures.
• Strong communication and interpersonal skills - ability to interact and coordinate with staff across all levels.
• University Graduate with 2years experience in HR / administration role.