Senior Officer, Digital Trade Finance

Job Purpose

Key Results Areas

• Contribute to the development, enhancement, and continuous improvement of digital trade finance solutions, providing functional input based on customer usage, onboarding insights, and market feedback.
• Support trade transformation initiatives across emerging and new‑age platforms, including participation in pilots, phased rollouts, and adoption drives.
• Collaborate with Product and Technology teams to validate business requirements, user journeys, workflows, and functional designs for digital trade solutions.
• Support rollout of new features, enhancements, and digital trade products across markets, working closely with in‑country Trade Product Managers to drive adoption and commercialization
• Execute end to end onboarding activities for digital trade platforms in line with established procedures and quality standards.
• Facilitate customer setup including system access, entitlement structuring, and initial transaction readiness.
• Support pre go live testing activities (e.g., penny tests, workflow validation) to ensure onboarding completeness, where applicable.
• Deliver standardized and enhancement specific training sessions for corporate customers, both in person and via virtual platforms, ensuring clear understanding of system functionalities, workflows, and best practice usage.
• Conduct detailed system walkthroughs, live demonstrations, and tailored user guidance aligned to customer needs and new solution releases.
• Maintain and continuously enhance training materials, user manuals, quick reference guides, and digital learning content to reflect product enhancements and new age solution capabilities.
• Provide functional support for digital trade products to customers and internal stakeholders, ensuring timely and accurate assistance.
• Conduct initial issue analysis and coordinate with Operations, Product, or Technology teams for resolution.
• Track, document, and follow up on cases to ensure closure within agreed SLAs.

Knowledge Skills and Experience

• Minimum 2 years of experience in Transaction Banking – Trade Sales, Product or Trade Operations.
• Strong knowledge of Digital Trade platforms, electronic channel onboarding processes, and related customer journeys.
• Strong grasp of international trade products, documentation, and standard market practices.
• Excellent communication, presentation, and stakeholder management skills with the ability to influence and guide users effectively.
• Strong analytical mindset with the ability to interpret data, identify patterns, and resolve issues logically.
• Proven ability to work collaboratively across multiple teams and geographies.
• Experience in customer onboarding, user training, or system support roles.
• Bachelor’s degree in business, Finance or Banking