Senior Officer, Credit Control (Emiratised Role)

Job Description

• The role is responsible for Processing / Encoding of credit limits relating to credit facilities and ensure accurate detailing before inputting the same into the Bank’s system.
• Further, he/she is responsible to comply with the approved terms and adhere to policies, process and procedures of FAB Head office, representative offices, international branches, and regulators.
• Process/ Encode credit limits to ensure accurate detailing into the Banks Systems along with maintenance of Banks & Country Limits as per Credit Approvals Maintaining accuracy with regards to application of interest rates, commissions, fees, and charges.
• Process / Prepare day to day transactions – Loan memos, Processing tickets, PPC discounting/ settlements, SVC etc
• Process memos for provisioning of accounts, customer grade changes, suspension of interest and passing relevant write-off entries.
• Prepare Liability/No Liability Certificates / Letters.
• Process / Encode and maintain limits for approvals received from Credit for Initial CA / Annual Review/ Extension Memo / Interim & Administrative Memo
• Processing of Bulk upload for limit extensions for Corporate, PCG, Investment Banking Clients and FI limits
• Process downgrade, upgrade of counterparties in system and Central Bank as per Credit Approval
• Process and prepare monthly reports such as CBRB mismatch report and mismatch in ORR between credit application and GLCMS.
• Update RB code in both systems GLCMS and T24 and give confirmation to stakeholders on limits before closing of account.
• Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries
• and exceptions are addressed efficiently with proactive measures.
• Ensure timely response to service and support requests, queries, escalations, and deficiency reports
• Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities, and Corporate Credit guidelines.
• Ensure adherence to published Standard Operation Procedures (SOP), Service level agreements (SLA’s) and understanding of relevant products, procedures, and Delegation of Authority (DOA) of the Bank.
• Support Team Leader (TL’s) in distributing work among team members and ensure smooth flow of day-to-day transactions.
• Ensure completion of (emails and other workflow management systems in use) daily task assigned in the Unit, to ensure task completions and update internal stakeholders accordingly.
• Prepare instruction memos to Loan operations for disbursement, changes in repayment, settlements, maintenance and collection of various fees etc.
• Prepare instruction Memos to Client Service (CS) team for release of excess margin held against facilities as per approved terms.
• Prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, extending loan maturity date etc.
• Process / Encode Bank and Country limits as per approval.
• Process upload of interest rates codes in Bank systems
• Prepare various reports as and when requested by HO-CCU & Sanction/HO-CAD/Senior Management
• Undertake special projects/assignments as and when requested by Line Manager/ HO-CCU& Sanction / HO- CAD/ Senior Management.
• Report KRI’s and Operational loss incidents in a timely manner.
• Proactive engagement with key stakeholders and ensure operational continuity without any process breach.
• Recognize and highlight process enhancement opportunities.
• Adherence to the leave management plan, ensure adequate back-ups for self and team members.
• Ensure timely updation of all control / activity trackers in the unit.
• Timely archiving of transactional documents as per Unit’s process.

• Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
• Continuous Improvement
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Reporting
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Zero Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implemented.
• Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.
• Always ensure excellent housekeeping standards.

Minimum Qualification

• Bachelor’s degree or related discipline.

Minimum Experience

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