Senior Network Security Specialist
Role Overview
Provides customer-facing technical support for Yokogawa products and services.
Assignments may be onshore or offshore, short or long duration, including resident-site support; the role may provide onsite leadership.
24/7 on-call support may be required according to assignment.
Key Skills for This Role
Full Job Posting
Role overview
Provides customer-facing technical support for Yokogawa products and services.
Assignments may be onshore or offshore, short or long duration, including resident-site support; the role may provide onsite leadership.
24/7 on-call support may be required according to assignment.
Responsibilities
- Deliver Technical Support Department commitments and help maintain customer satisfaction, process uptime, and system performance under contractual agreements.
- Participate in engineering, FAT, SAT, and commissioning phases of expansion service projects.
- Perform preventive and corrective maintenance and hardware and software upgrades for Yokogawa products.
- Identify opportunities to provide additional services to the installed base and support service-department growth plans.
- Provide assigned onshore, offshore, or resident-site support and direct onsite personnel resolving system problems or performing startup and commissioning.
- Submit reports to service management on startup efforts, punch-list items, assistance needs, and system-level problem resolution.
Qualifications and experience
- A degree in an engineering field is required; Control Systems, Instrumentation, Electrical, or Electronics is preferred.
- Five to ten years of maintenance or startup experience is preferred.
- Experience with DCS, ESD, or SCADA systems is preferred, particularly in oil and gas, petrochemicals, and field instruments.
- OEM experience, particularly prior Yokogawa experience, is an added advantage.
Skills and competencies
- Knowledge of control-system and maintenance concepts and maintenance and safety standards.
- The posting calls for customer-handling capability, ownership, proactive work, teamwork, enthusiasm, learning initiative, and creative problem-solving.
About Yokogawa
Yokogawa describes itself as a provider of industrial automation, test and measurement, information systems, and industrial services.
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