Senior MI Analyst – Connected Mobility

Connected Mobility is transforming the way Motability Operations understands and manages its fleet, using connected vehicle data such as vehicle health, mileage and diagnostic information to improve customer experience, operational efficiency and commercial outcomes. We’re looking for a Senior MI Analyst specialising in Connected Mobility to join the Customer Services MI team. Reporting to the MI Partner Team Manager, you’ll take the analytical lead for Connected Mobility within CSMI, helping turn a growing and increasingly valuable source of vehicle data into actionable insight and measurable business value. This is a hands-on analytical role. You’ll work with large and complex datasets, develop reporting and analytical products, investigate emerging trends and use connected vehicle data alongside our wider customer and operational data to build a more complete understanding of our customers and fleet. You’ll be expected to go beyond responding to requests. You’ll proactively identify opportunities within the data, ask the right questions and translate your findings into clear recommendations that can improve customer outcomes, reduce cost and support better operational and commercial decisions. As the senior analyst in this space, you’ll also help shape how Connected Mobility data is used across CSMI and the wider business, working closely with the Connected Mobility product team, data and technology colleagues and operational stakeholders.

Proven experience within business intelligence, MI, data analytics or a related analytical role.

Strong analytical and problem-solving skills, with experience working with large and complex datasets.

Strong and proven SQL skills, with the ability to write clear, efficient queries and independently explore data, through complex data modelling.

Strong experience with analytical and visualisation tools such as Power BI and Excel.

Proven experience identifying trends, patterns and outliers and translating these into meaningful insight and recommendations.

Experience using customer, operational or commercial data to identify opportunities and deliver measurable improvements.

Strong communication and presentation skills, including the ability to explain complex analytical findings to non-technical audiences.

Strong stakeholder management skills and the ability to build effective relationships across multiple teams and disciplines.

The ability to work independently, manage competing priorities and prioritise activity based on business impact.

Experience coaching, supporting or providing feedback to other analysts.

A strong focus on data quality, analytical accuracy and effective governance.

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care

As a Motability Operations team member, the benefits you can expect are:

Competitive reward package including an annual discretionary bonus

15% non-contributory pension (9% non-contributory pension during probation period)

28 days annual leave with option to purchase and sell days

1 day for volunteering

Funded Private Medical Insurance cover

Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme

Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help

Funded health screening for over 50s

Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans

Employee Discount Scheme with an app to save on the go

Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees

Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.