Senior Manager – Transformation

About This Role

Summary

The Senior Manager – Transformation will lead and drive enterprise-wide transformation initiatives across Finance House, with a strong focus on process optimization, operational efficiency, cost rationalization, and enhanced customer experience.

The role is responsible for identifying, designing, and executing transformation programs across key functions including Finance, Operations, Credit, Risk, and Customer Management, ensuring alignment with the organization’s strategic objectives.

Key Objectives

• Drive end-to-end transformation initiatives across Finance House
• Improve operational efficiency, turnaround times (TAT), and cost structures
• Enhance customer experience through streamlined processes
• Enable data driven decision making and performance tracking
• Establish scalable and sustainable process frameworks

Major Responsibilities

Transformation Strategy & Execution

• Define and execute the transformation roadmap aligned with Finance House’s strategic priorities
• Identify high impact opportunities for process improvement, automation, and digitization
• Lead large scale transformation programs from ideation through execution and stabilization
• Ensure measurable outcomes in terms of efficiency, cost savings, and service quality

Process Re-engineering & Optimization

• Conduct end-to-end process reviews across business functions (Business, Credit, Operations, etc.)
• Perform process mapping, process mining, and gap analysis to identify inefficiencies
• Design and implement optimized future state processes
• Standardize processes across the organization to ensure consistency and scalability

Stakeholder Management & Governance

• Partner with senior leadership and functional heads to align on transformation priorities
• Establish governance frameworks to track progress, risks, and dependencies
• Drive regular steering committees and status updates with leadership
• Manage stakeholder expectations and ensure alignment across cross-functional teams

Data Analysis & Performance Management

• Leverage data analytics to identify trends, inefficiencies, and improvement opportunities
• Establish KPIs, dashboards, and reporting mechanisms (including TAT, productivity, cost metrics)
• Drive a performance-driven culture through continuous monitoring and reporting
• Utilize tools such as Power BI for visualization and insights

Collaboration with Product & Technology

• Work closely with Product Managers and Technology teams to enable digital transformation
• Translate business requirements into clear functional and technical specifications
• Support backlog creation, prioritization, and delivery tracking in Agile environments
• Ensure solutions are scalable, compliant, and aligned with business needs

Change Management & Adoption

• Drive change management initiatives to ensure smooth adoption of new processes and systems
• Develop communication plans, training programs, and user enablement strategies
• Address resistance to change and ensure stakeholder buy-in across levels

Risk, Compliance & Control Alignment

• Ensure all transformation initiatives comply with regulatory and internal control requirements
• Work closely with Risk and Compliance teams to embed controls within redesigned processes
• Identify and mitigate operational risks arising from process changes

Financial Impact & Business Case Development

• Build business cases for transformation initiatives with clear ROI and cost-benefit analysis
• Track and report financial impact including cost savings, efficiency gains, and revenue enablement
• Ensure accountability for delivering committed business outcomes

Testing, Implementation & BAU Transition

• Oversee User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Manage implementation rollouts and transition to Business-as-Usual (BAU) operations
• Ensure proper documentation, SOPs, and knowledge transfer

Knowledge & Skills Requirements

• Strong expertise in business transformation within Financial Services / NBFC environment
• Deep understanding of lending lifecycle, finance operations, and customer journeys
• Proven experience in process re-engineering and operational excellence frameworks
• Hands-on experience with BPM and process mining tools
• Strong analytical, problem-solving, and decision-making skills
• Excellent stakeholder management and influencing capabilities
• Familiarity with Agile, Scrum, and DevOps methodologies
• Strong communication and presentation skills

Qualifications & Experience

• Bachelor’s or Master’s degree in Business, Finance, Engineering, or related field
• 8–10 years of experience in Transformation, Consulting, or Process Improvement roles
• Prior experience within Banking, NBFC, or Financial Services is mandatory
• Six Sigma / Lean certification preferred
• Experience in Power BI or similar analytics tools is an added advantage