Senior Manager – Sports Operations

About This Role

Job Purpose:

To lead the operational delivery of a world class multi-sports facility ensuring all operations, services and environments are executed to the highest standards expected of a strategic Modon asset.

The role is responsible for managing a complex, multi-use high-performance facility, balancing the requirements of elite teams, professional athletes and members across multiple training, recovery and hospitality environments.

Acting as a key operational leader, the Senior Manager - Sports Operations supports the General Manager in delivering operational performance, service excellence and commercial objectives, while ensuring alignment with performance requirements.

Roles & Responsibilities:

• Support the General Manager with leadership and direction across all operational functions of the multi-use high-performance facility.
• Lead the day-to-day operational management of the facility, ensuring all environments are fully operational and aligned with performance and service standards.
• Assist with development and implementation of operational plans, policies and SOPs, ensuring consistency across all departments.
• Manage the allocation and scheduling of facility spaces across elite teams, athletes, members and events.
• Balance the needs of multiple user groups without compromising elite performance environments.
• Assist with recruitment, training and performance management of operational staff, ensuring a high-performing team.
• Develop workforce plans and staffing models aligned to peak and off-peak demand.
• Ensure all facility operations are delivered in line with Modon Asset & Facility Management Standards.
• Oversee maintenance, contractor performance and vendor management to ensure operational continuity.
• Ensure all specialist equipment and environments operate safely and reliably.
• Maintain a safe working environment, ensuring compliance with health, safety and operational standards.
• Oversee front-of-house operations and ensure delivery of a premium customer experience.
• Monitor customer feedback, resolve complaints and continuously improve service standards.
• Oversee hospitality, kitchen and café operations, ensuring alignment with both performance and member requirements.
• Coordinate with performance nutrition requirements to support athlete needs.
• Act as the key operational interface with partners including medical operators, research partners and external teams.
• Ensure alignment of all partners with facility policies, standards and operational procedures.
• Support delivery of training camps, memberships, programms and events.
• Monitor utilization, performance metrics and contribute to reporting and KPI tracking.
• Support commercial objectives by maximizing facility usage while maintaining service quality.

Qualification:

• Relevant university degree in sports management, business, hospitality or related field

• 7 years’ experience in operations within complex sports, wellness or hospitality environments

• Experience managing multi-department teams and large-scale facilities

• Experience working within elite sport or premium client environments is preferred

Experience:

• Olympic training centres

• National sports institutes

• Elite team training facilities

• Large multi-sport complexes

• Premium performance or wellness environments

• High-end hospitality or membership-based facilities

Experience operating environments where elite performance and commercial/membership use coexist is highly desirable.

Competencies:

• Strong operational leadership and organizational capability

• Experience managing multi-use facilities with diverse user groups

• Workforce planning and team leadership

• Customer service and experience delivery

• Stakeholder and partner management

• Budget awareness and cost control

• Health and safety compliance

• Ability to operate in high-performance environments

• Problem solving and decision making under pressure