Senior Manager, Special Loans
Role Overview
Reports to the Director, GRM and manages complex and higher-risk accounts.
Balances client relationship retention and revenue opportunities with the bank’s risk requirements.
Works with service partners, group partners, professional groups, and bank risk stakeholders to improve resolution outcomes and referrals.
Key Skills for This Role
Full Job Posting
Role overview
Reports to the Director, GRM and manages complex and higher-risk accounts.
Balances client relationship retention and revenue opportunities with the bank’s risk requirements.
Works with service partners, group partners, professional groups, and bank risk stakeholders to improve resolution outcomes and referrals.
Responsibilities
- Apply continuous improvement to client experience and take ownership of problems at first contact.
- Develop and document initial client strategies within 45 days of receiving files.
- Manage account priorities so expired credits and expired newtons remain below 10%.
- Use respectful, professional, and empathetic client interactions.
- Connect clients with RBC services and expertise, identifying referrals and business opportunities.
- Build relationships with district, field, and risk officers to identify issues early and maximize retention.
- Help preserve viable businesses and long-term RBC relationships; attend bank or industry events.
What you need
- Creative problem solving and ability to work under pressure.
- Effective written and oral communication, listening, consulting, influencing, and information-seeking skills.
- Ability to use internal networks, work with people at different organizational levels, and build stakeholder partnerships.
- Teamwork, adaptability, knowledge transfer, analytical thinking, risk assessment, and strategic business sense.
- Experience dealing with clients face-to-face.
- Nice to have: 5+ years as a Commercial Account Manager, risk management knowledge, commercial product knowledge, bank technology proficiency, and basic Microsoft Word, Excel, and PowerPoint.
- CA, CGA, or MBA is beneficial; financial analysis is required.
Employment details
- Full-time, regular salaried position with 37.5 work hours per week. No salary amount or compensation cadence is provided.
What RBC offers
- Total Rewards Program with bonuses and flexible benefits, development and coaching opportunities, work/life balance options, and challenging collaborative work.
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