Senior Manager, Salesforce Platform Architecture & Development

Role and work model

Platform architecture, AI, and strategy

• Own the architectural vision and roadmap for Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom apps.
• Lead AI implementation and integration to optimize platform performance, automate processes, and drive innovation.
• Drive platform evolution, modernization, and best practices across code, configuration, and integrations.
• Ensure scalability, extensibility, and maintainability in a complex multi-cloud, multi-org environment.
• Collaborate with the Director on Salesforce strategy aligned with business goals.

Operations, releases, and governance

• Oversee incident management, performance tuning, environment management, and release operations.
• Implement monitoring, logging, and alerting for high availability and proactive issue resolution.
• Oversee Salesforce development and support for fundraising and volunteer management solutions.
• Support CI/CD pipelines, deployment strategies, and automation tools; guide high-quality, documented, compliant releases.
• Partner with Release Management, QA, and DevOps to improve release processes and operational standards.
• Help manage sandboxes, development, test and production orgs, data refresh cycles, and deployments.
• Define platform governance for security, development standards, access controls, and environments; support privacy, regulatory compliance, and audit readiness.
• Optimize Salesforce license use and cost efficiency.

Leadership and stakeholder engagement

• Lead and mentor Salesforce engineers and administrators, including senior developers and business analysts.
• Build a collaborative, innovative team culture focused on strong Salesforce solutions.
• Partner with business teams to align platform capabilities with business needs and address stakeholder requirements and concerns.
• Advise senior leadership on Salesforce initiatives and platform capabilities.

Qualifications

• 5+ years of hands-on Salesforce architecture, development, and operations experience across major clouds and custom applications.
• 3+ years leading and mentoring technical Salesforce team members.
• Advanced expertise in Apex, Lightning Web Components, Flows, and SOQL.
• Experience managing complex, integrated, high-volume Salesforce environments.
• Strong DevOps and CI/CD experience, including Copado, GitHub, and deployment automation.
• Hands-on experience troubleshooting and fixing release-pipeline issues is a must.
• Experience integrating AI technologies, supporting release management and deployment strategies, and using automation tooling.
• Familiarity with sandboxes, data refresh cycles, multi-org environments, access controls, security standards, and platform governance.
• Strong communication skills to advise senior leaders and collaborate with stakeholders.
• French-English bilingualism is highly preferred and French is an asset; French is required for roles based in Quebec.

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