Senior Manager - Reliability Engineering (Member Experience)

Qualifications

• Experience: 12+ years in software/infrastructure, with 5+ years in senior SRE leadership.
• Technical Mastery: Deep fluency in cloud-native scale (AWS/GCP, Containers, Service Mesh) and modern observability (Metrics, Tracing, Logging). Experience with streaming media infrastructure would be a plus.
• Organizational Influence: Proven ability to drive technical adoption across complex, decentralized organizations through influence rather than mandate.
• Communication: Ability to navigate the "human-machine" boundary of automation and clearly articulate technical trade-offs to non-technical stakeholders.
• Preferred (Nice to Have)
• Experience in streaming media, ad-tech, or high-scale gaming backends.
• Hands-on design of LLM-based autonomous agents in production.
• Familiarity with Netflix’s OSS ecosystem (Spinnaker, Atlas, Mantis) or Chaos Monkey.
• Demonstrated experience improving SRE AI fluency.
• Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
• Netflix is a unique culture and environment. Learn more here.
• Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
• We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
• Job is open for no less than 7 days and will be removed when the position is filled.
• 12+ years in software/infrastructure, with 5+ years in senior SRE leadership.