Senior Manager, Process Excellence

Role overview

Process improvement

• Lead cross-functional transformation initiatives and structure ambiguous problems into actionable plans.
• Design improvement plans using DMAIC, DMADV, DFSS, Lean, and other proven methods.
• Facilitate matrixed projects, Kaizen and rapid improvement events, and current- and future-state design.
• Align initiatives to enterprise priorities; establish governance, KPIs, and sustainability models.
• Analyze cycle time, defects, rework, capacity, and handoffs using Excel, Minitab, and other tools.
• Keep teams on track, uphold departmental standards, and provide regular stakeholder updates.

Change execution and strategic support

• Design change execution plans using methods such as ADKAR, Kotter’s 8-Step Model, and Lewin’s Model.
• Enable adoption, behavior change, and sustained outcomes across operational teams.
• Assess readiness, stakeholder impacts, and resistance risks with executive sponsors and business leaders.
• Develop communications, training materials, job aids, and reinforcement plans; monitor adoption and feedback.
• Drive business adoption and smooth transitions of ownership; advance enterprise methods and scale best practices.
• Coach practitioners, influence without authority, and mobilize teams to design, build, test, and deploy solutions.

Required qualifications

• At least 7 years of experience in process improvement, change execution, and strategic support.
• Lean Six Sigma Green Belt or higher.
• Bachelor’s degree.

Preferred qualifications

• PBM experience; experience leading complex initiatives in a matrixed environment; and experience presenting to executive leadership.
• Black Belt and/or Change Management Certification; Project Management Certification; and familiarity with QuickBase, Lucid, and Visio.
• People leadership experience and a master’s degree are preferred.

Pay

• The stated pay range is $75,400 to $182,549, described as base hourly rate or base annual full-time salary depending on job grade.
• The position may also include a bonus, commission, or short-term incentive and an equity award target.