Senior Manager, People Experience Middle East and Africa

Overview

Integrated People Experience Delivery

• The role is accountable for bringing together three core pillars into a single, cohesive service model:
• **People Operations** efficient, accurate, scalable delivery
• **Employee Relations** consistent, compliant, risk-managed case handling
• **Enablement / Transformation** tools, processes and new ways of working

People Operations Leadership

• Own end-to-end delivery of People Operations across assigned markets
• Ensure excellence across the employee lifecycle (joiners, movers, leavers, documentation, Workday)
• Drive standardization and scalability aligned to global processes
• Maintain high data integrity and effective use of systems (e.g. Workday)
• Act as escalation point for operational challenges
• Continuously improve processes to enhance efficiency and employee experience

Employee Relations Leadership

• Continuously improve processes to enhance efficiency and employe experience
• Triage and escalate complex, sensitive and high-risk cases
• Ensure consistency and alignment with EMEA & Global ER standards
• Partner closely with SVP Employee Relations on:
• Escalations and risk mitigation
• Policy interpretation, development, and implementation
• Governance and consistency
• Building ER capability within the hub team
• Training and coaching local leadership on ER best practice
• Ensuring compliance with local labour laws across all markets

Enablement and Transformation Delivery

• Partner with Enablement Lead to deliver transformation initiatives
• Support rollout and adoption of:

+ Systems (e.g. Workday, People Portal)

• + New processes and service models
• Translate global change into practical and effective regional implementation
• Identify opportunities for simplification, automation and continuous improvement
• Drive engagement and adoption of new ways of working
• **Global Alignment and Local Delivery**
• Ensure strong alignment with EMEA and global People strategy
• Act as a bridge between global design and local execution
• Adapt delivery to reflect:
• + Local legislation
• + Cultural nuances
• + Market-specific operational needs
• + Balance consistency vs flexibility to achieve both compliance and efficiency

ServiceNow/ Data Insight

• Drive adoption and consistent use of ServiceNow across the hub
• Use data to proactively identify trends, risks and improvement opportunities
• Enable effective case management, workflow tracking and service visibility
• Ensure accurate and timely data capture to support reporting and decision making

Leadership, Team Management and Cross-Hub Collaboration

• Act as a key partner to:
• + People Partners
• + Regional and market leads
• + Legal and compliance teams
• Operate as part of a connected EMEA Hub network to:
• + Share insights, align on standards and identify cross-regional risks
• + Drive consistent application of policies, processes and tools
• + Support cross-hub collaboration and resource flexibility
• Escalate systemic issues, multi-market risks and gaps in process, policy or tooling to EMEA
• Maintain strong, visible connection with EMEA functional leaders undefined
• Quality, consistency and risk management of ER cases
• Operational efficiency, accuracy and SLA performance
• Adoption and effectiveness of transformation initiatives
• Stakeholder satisfaction (HR and business leaders)
• Alignment between global strategy and local execution

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree or HR certification (SHRM/PHR) preferred.
• 8–10 years of progressive HR experience, ideally in professional services, PR, or communications sectors.
• Strong knowledge of employment laws and HR best practices.
• Proven ability to influence stakeholders and build trusted partnerships.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to balance strategic thinking with hands-on execution
• We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway.
• You may be just the right candidate for this or other roles.