Senior Manager, E-Concessions - Level Shoes
Skills
About This Role
Overview
INSPIRE \| EXHILARATE \| DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers.
Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail.
It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing.
Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.
Their collective efforts have earned the Group the Great Place to Work® certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet.
Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
Role Purpose
The Senior E-Concessions Manager is responsible for leading and growing Level Shoes' portfolio of e-concession brands across the GCC.
This role owns commercial performance, drives business development, strengthens brand partnerships, and ensures seamless end-to-end operations.
Combining strategy with hands-on execution, the Senior E-Concessions Manager leads a small team and collaborates closely with internal functions, playing a central role in shaping and growing the e-concessions business.
This is a fast-paced, high-growth environment that demands commercial instinct, operational rigor, and the ambition to constantly push the business forward.
Commercial & Performance
- Define and lead the e-concessions commercial strategy, setting the direction and identifying opportunities to grow and elevate the business across markets.
- Own commercial performance across e-concession brands, holding full accountability for targets and driving results across all markets.
- Lead trade meetings with brand partners, maintaining ongoing alignment on priorities, opportunities, and ways of working.
- Track, analyze, and report on brand performance, translating data into clear actions and recommendations.
Brand Relationships
- Build and maintain strong relationships with concession brand partners, acting as a key point of contact and ensuring a high standard of day-to-day collaboration.
- Ensure clear ways of working are established and continuously refined with each brand partner.
Operations & Execution
- Oversee end-to-end operations for e-concession brands, ensuring products are onboarded, launched, and fulfilled to the highest standard.
- Proactively identify and resolve issues across brands, acting as the escalation point between partners and internal teams.
- Plan and coordinate brand marketing and trading calendars in collaboration with internal teams.
Business Development
- Identify and lead business development opportunities — from new brand onboardings to strategic initiatives that expand the scope and ambition of the e-concessions business.
Cross-functional & Leadership
- Act as the internal point of contact for e-concessions, ensuring all relevant teams are briefed, aligned, and moving in the same direction.
- Lead, mentor, and develop the team, fostering a high-performance culture with clear ownership, strong collaboration, and a drive for continuous improvement.
What You’ll Need To Succeed
- 10+ years of experience in ecommerce, retail, brand management, or a related commercial function.
- Proven track record of managing brand or wholesale partnerships at a senior level, ideally in a luxury or premium environment.
- Strong commercial acumen with a solid understanding of trading, P&L, performance metrics, and financial drivers.
- Entrepreneurial and strategic, with the confidence to drive initiatives, influence stakeholders, and make commercial decisions independently.
- Equally comfortable in the detail at a strategic level — hands-on, execution-oriented, and able to flex between both.
- Strong communicator with a senior presence, able to build trust and influence across internal and external stakeholders at all levels.
- Highly organized with the ability to manage multiple priorities simultaneously.
- Genuine passion for luxury retail and the digital space.
- Comfortable operating at pace, managing competing priorities, and delivering results in a high-growth environment.
What We Can Offer You
With us, you will turn your aspirations into reality.
We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
Using GenAI in Your Application Process
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools.
This ensures we understand your strengths, your thinking, and how you approach real situations.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers.
At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future.
We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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