Senior Manager, Operations

Iron Mountain is seeking an experienced and commercially astute Senior Operations Manager to join our Global Digital Solutions (GDS) team.

In this role, you will be responsible for providing strategic and operational leadership for a large-scale, high-volume scanning and digitization project, taking end-to-end accountability for operational performance, financial outcomes, Public Sector Undertaking (PSU) customer satisfaction, and leading a workforce of over 400 team members.

You will join a dynamic, cross-functional team dedicated to delivering scalable digital transformation solutions and driving sustainable revenue growth across key regional engagements.

In this role, you will:

Strategic Operations & Delivery: Lead end-to-end operational delivery, throughput, quality governance, and workflow optimization for high-volume digitization projects while meeting aggressive Service Level Agreements (SLAs) and demanding Turnaround Times (TAT).

P&L & Business Leadership: Manage an annual business portfolio of USD 20 million or more, taking full ownership of profit and loss (P&L), gross profit targets, operating expenditure, EBITDA contribution, and revenue expansion.

Stakeholder & Workforce Engagement: Direct a multi-layered workforce of 400+ employees and partner closely with senior Public Sector Undertaking (PSU) customer leadership to manage governance, project milestones, complex escalations, and commercial alignments.

The ideal candidate will have:

Experience: Minimum 15+ years of relevant experience in large-scale, high-volume operations management, document digitization, or information management services.

Scale & Financial Mastery: Proven track record of managing USD 20M+ P&L portfolios and leading large workforces of 400+ personnel using structured productivity and Key Performance Indicator (KPI) frameworks.

Technical & Domain Expertise: Strong knowledge of end-to-end document scanning workflows, indexing, enterprise content systems, optical character recognition (OCR), quality governance, and Root Cause Analysis / Corrective and Preventive Action (RCA / CAPA) methodologies.

Education & Requirements: Master of Business Administration (MBA) in Operations Management required; Bachelor of Technology (B.Tech) in Computer Science or Information Technology strongly preferred. Mandatory notice period of less than 60 days (immediate/quick joiners preferred).

Category: Operations Group