Senior Manager Loyalty Product
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Key skills for this role
About the Role
Riyadh Air is seeking a Senior Manager Loyalty Product to lead the development and delivery of loyalty products and digital solutions. The role involves defining the product roadmap, translating business strategy into customer-centric products, and collaborating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Lead the development and delivery of Riyadh Air’s loyalty products and digital solutions
- Define the loyalty product roadmap, translating business strategy into customer centric products and services
- Lead the end to end product lifecycle from opportunity identification through launch, optimisation, and continuous improvement
- Identify customer needs through research and market insights
- Develop innovative loyalty propositions and map member journeys
- Deliver scalable digital solutions that enhance engagement across every touchpoint
- Leverage customer insights, performance data, and emerging technologies to drive product innovation
- Oversee product performance, support investment and budget planning, and provide strategic recommendations
Requirements
- Degree qualified
- Minimum of 8 years in loyalty product management within Technology, Hospitality, Aviation, or digital product development
- Strong expertise in loyalty programmes, customer engagement strategies, digital products, and agile delivery
- Ability to translate customer insights into innovative, scalable solutions
- Strategic, commercially aware, and data driven leader with strong stakeholder management skills
Full Job Posting
About the Company
- Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying.
- It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub.
About the Role
- Are you passionate about building innovative loyalty products that create meaningful customer experiences and drive long term engagement?
- In this role, you will lead the development and delivery of Riyadh Air’s loyalty products and digital solutions.
- You will play a key role in defining the loyalty product roadmap, translating business strategy into customer centric products and services.
- Working closely with Loyalty, Innovation & Technology, IT, Digital, Commercial, and external partners, you will lead the end to end product lifecycle.
- Your responsibilities will include identifying customer needs through research and market insights, developing innovative loyalty propositions, mapping member journeys, and delivering scalable digital solutions.
- You will leverage customer insights, performance data, and emerging technologies to drive product innovation.
- You will also oversee product performance, support investment and budget planning, and provide strategic recommendations.
About You
- Degree qualified, you will demonstrate a minimum of 8 years in loyalty product management within Technology, Hospitality, Aviation, or digital product development.
- Strong expertise in loyalty programmes, customer engagement strategies, digital products, and agile delivery.
- Strategic, commercially aware, and data driven leader with strong stakeholder management skills.
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