Senior Manager, IT Operations
Full Job Posting
Your responsibilities include
- Lead day-to-day IT operations, including service desk, infrastructure, incident management, cybersecurity operations, and managed service partner delivery
- Develop, maintain, and improve ITSM processes, procedures, and operating standards that support reliable, secure, and efficient technology services
- Define, monitor, and report on service-level objectives, operational metrics, risks, and recurring issues
- Manage IT operating expenses, vendor performance, contracts, renewals, and service improvement plans within approved budgets
- Support the ongoing development and execution of the IT roadmap by identifying operational improvements, risks, dependencies, and resource requirements
- Maintain and improve cybersecurity controls and operational security practices, including oversight of vulnerability management, penetration testing, awareness training, and remediation tracking
- Maintain the IT Disaster Recovery Plan and lead regular business continuity and disaster recovery exercises to validate plans, procedures, and readiness
- Support internal and external audit activities by providing evidence, coordinating responses, and tracking remediation actions
- Develop and deliver clear IT communications, end-user guidance, and organization-wide training where required
- Work with Application Management and Project Management teams to ensure technology initiatives are operationally ready, delivered to specification, and transitioned effectively into support
- Occasional travel to CIB offices in Calgary and Montréal may be required
Your ideal profile
Bachelor’s degree or equivalent work experience
10+ years of progressive experience in IT operations, infrastructure, service delivery, or related technology roles
Experience leading IT operations in a structured, risk-conscious environment, preferably in financial services, investments, asset management, or a comparable sector
Strong working knowledge of ITSM practices, service desk operations, incident management, Azure administration, Microsoft 365, networking, and cloud-first or hybrid environments
5+ years of cybersecurity-related experience; CISSP, CISM, or equivalent certification is an asset
Experience managing vendors, managed service providers, budgets, contracts, service levels, and operational performance
Experience supporting audits, risk management, disaster recovery, business continuity, and operational control activities
Experience working in a growing or transforming organization, including process improvement, technology change, or operational maturity initiatives
Project delivery experience; PMP, PRINCE2, or equivalent certification is an asset
Experience with Microsoft Dynamics 365 CRM, Dynamics 365 Business Central, Artificial Intelligence, or Machine Learning is an asset
Strong judgment, discretion, and professionalism when handling confidential or sensitive matters
Clear written and verbal communication skills, with the ability to translate technical matters for business stakeholders
Strong organization, planning, collaboration, and problem-solving skills
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
Don’t forget to follow us on LinkedIn and on X (formerly Twitter) @cib_en or @bic_fra .
At the CIB, we are committed to diversity and equitable access to employment opportunities. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know at [email protected] and we will work with you to meet your needs.
For more information on our company, visit www.cib-bic.ca .
About Canada Infrastructure Bank
Federal Crown corporation investing in revenue-generating infrastructure projects that benefit Canadians.
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