Senior Manager - ETAM - Technology Standards and Product Catalogue

Role details

Build the capability

• Establish TRM and TPM taxonomies, technology categories, standards statuses, and lifecycle data for software and hardware models.
• Implement the TRM operating model in alignment with Enterprise Architecture's new technology assessment and introduction processes and materiality.
• Define product-catalogue data ownership, attestation cycles, and quality rules.
• Partner with platform owners on configuration, SAM and HAM content feeds, vendor lifecycle dates, and the capability roadmap.

Governance and alignment

• Own the technology standards governance forum and decision rights for introducing, containing, and retiring technologies.
• Monitor non-standard usage, end-of-life and end-of-support exposure, exceptions, and remediation plans.
• Run exception and risk-acceptance processes, escalating to executive governance forums as needed.
• Align TRM and TPM controls with the TALM Standard and regulatory and audit expectations, including OSFI, OCC, and Federal Reserve requirements.
• Coordinate with ETAM owners for APM, the Application Book of Record, CMDB and CSDM, hardware and software asset management, and Asset Class Enablement.
• Work with Architecture on standards and target-state direction; CSDM design remains with the Application Book of Record function.
• Use Tech Reference Data KPIs to drive action with technology owners and support the enterprise AI inventory.

Team leadership

• Hire, develop, and lead a team of analysts and specialists.
• Build procedures, RACI, training, and communications to drive adoption across the enterprise.

Required experience and skills

• 10+ years in IT asset management, enterprise architecture, or technology governance, including 5+ years leading teams.
• Hands-on depth in ServiceNow TPM, TRM, and APM; working knowledge of SAM Pro, HAM Pro, CMDB, and CSDM.
• Proven record establishing a governance framework or new platform capability from scratch.
• Experience with technology lifecycle management, standards, and exceptions in a regulated environment.
• Strong influence skills with senior technology leaders and ability to drive adherence without direct authority.

Preferred qualifications

• ServiceNow CIS-APM, CIS-SAM, CIS-HAM, or CSA certifications are preferred.
• Financial services experience involving OSFI, internal audit, or second line of defense is preferred.
• Familiarity with ITIL, TOGAF, or IT4IT is preferred.

Pay details

• Listed pay range is $115,600–$163,200 CAD; the source does not specify a pay period.