Senior Manager, E-Concessions - Level Shoes

Overview

Role Purpose

Commercial & Performance

• Define and lead the e-concessions commercial strategy, setting the direction and identifying opportunities to grow and elevate the business across markets.
• Own commercial performance across e-concession brands, holding full accountability for targets and driving results across all markets.
• Lead trade meetings with brand partners, maintaining ongoing alignment on priorities, opportunities, and ways of working.
• Track, analyze, and report on brand performance, translating data into clear actions and recommendations.

Brand Relationships

• Build and maintain strong relationships with concession brand partners, acting as a key point of contact and ensuring a high standard of day-to-day collaboration.
• Ensure clear ways of working are established and continuously refined with each brand partner.

Operations & Execution

• Oversee end-to-end operations for e-concession brands, ensuring products are onboarded, launched, and fulfilled to the highest standard.
• Proactively identify and resolve issues across brands, acting as the escalation point between partners and internal teams.
• Plan and coordinate brand marketing and trading calendars in collaboration with internal teams.

Business Development

• Identify and lead business development opportunities — from new brand onboardings to strategic initiatives that expand the scope and ambition of the e-concessions business.

Cross-functional & Leadership

• Act as the internal point of contact for e-concessions, ensuring all relevant teams are briefed, aligned, and moving in the same direction.
• Lead, mentor, and develop the team, fostering a high-performance culture with clear ownership, strong collaboration, and a drive for continuous improvement.
• What you’ll need to succeed
• 10+ years of experience in ecommerce, retail, brand management, or a related commercial function.
• Proven track record of managing brand or wholesale partnerships at a senior level, ideally in a luxury or premium environment.
• Strong commercial acumen with a solid understanding of trading, P&L, performance metrics, and financial drivers.
• Entrepreneurial and strategic, with the confidence to drive initiatives, influence stakeholders, and make commercial decisions independently.
• Equally comfortable in the detail at a strategic level — hands-on, execution-oriented, and able to flex between both.
• Strong communicator with a senior presence, able to build trust and influence across internal and external stakeholders at all levels.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Genuine passion for luxury retail and the digital space.
• Comfortable operating at pace, managing competing priorities, and delivering results in a high-growth environment.
• What we can offer you
• With us, you will turn your aspirations into reality.
• We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
• Our Group offers diverse career paths for those who are extraordinary, every day.
• We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

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