Senior Manager – Digital Fraud

Role Overview

Key Responsibilities

• Develop and lead the Bank’s digital fraud prevention and detection strategy across onboarding, authentication, transactions, payments and digital channels.
• Build the fraud management framework, including policies, governance, processes, controls, systems and operating procedures.
• Establish risk-based monitoring and detection using rules, behavioural analytics, transaction monitoring and emerging technologies.
• Design controls across account opening, KYC, authentication, payments, cards, transfers and digital banking transactions.
• Develop and tune fraud scenarios, detection rules, thresholds and monitoring strategies for emerging threats and customer behaviour.
• Lead investigation, escalation and resolution of suspected fraud cases while minimising customer friction.
• Establish processes for prevention, detection, investigation, recovery, loss management and root-cause analysis.
• Monitor fraud trends, typologies and emerging threats and enhance controls in response.
• Partner with Technology, Cybersecurity, Compliance, AML, Risk, Operations, Cards and Remittances.
• Establish fraud MI and dashboards and report exposure, trends, losses, effectiveness and key risk indicators to management and governance forums.
• Oversee third-party fraud technology, vendors and service providers.
• Develop the fraud operating model, team structure, capabilities and talent as the Bank scales.

What We’re Looking For

• 12+ years of experience in fraud risk management, digital fraud prevention, fraud or a related discipline within banking or financial services.
• Proven experience building or transforming fraud prevention and detection capabilities, preferably within a digital or technology-led bank.
• Strong understanding of digital banking, payments, cards, account takeover, identity fraud, application fraud, transaction fraud and social engineering risks.
• Hands-on experience with fraud monitoring, detection platforms, rules engines, behavioural analytics and data-driven fraud prevention.
• Strong understanding of fraud operating models, investigation, case management and fraud loss prevention.
• Experience working closely with Technology, Cybersecurity, AML, Compliance, Risk and Operations.
• Strong knowledge of digital banking fraud trends and emerging threats.
• Excellent analytical, problem-solving, communication and stakeholder management skills.
• Proven ability to lead teams and build capabilities in a start-up or transformation environment.
• Professional qualifications in fraud, risk, financial crime or related disciplines are advantageous.

Location and Employment

• Location: Abu Dhabi, United Arab Emirates.
• Employment type: Full-time.