Senior Manager Delivery

About This Role

Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility The Senior Manager, Delivery is an integral part of our Dubai team at TELUS Digital. This is an onsite (in-office) role, located in Dubai, UAE, with travel expected within the GCC.

The Opportunity As a Senior Manager, Delivery , you will be a core member of our Middle East team, accountable for leading end-to-end delivery across complex, multidisciplinary engagements. Acting as the primary client-facing lead, you will own the overall program narrative, ensure alignment between strategy, design, and execution, and drive clear decision-making with senior stakeholders. You will orchestrate cross-functional teams across Engineering, Product, Strategy, Research, and Design to deliver high-quality outcomes, while establishing strong, trusted client partnerships on the ground. This role requires both hands-on program leadership and the ability to challenge, shape, and guide clients to achieve meaningful impact.

Responsibilities

• Act as a core founding team member of TELUS Digital in the Middle East, partnering closely with the Managing Director to build and scale the regional delivery capability, including ways of working, governance, and team culture
• Own end-to-end delivery across engagements, acting as the single point of accountability for client outcomes, quality, timelines, and overall program success
• Serve as the primary client-facing lead, building strong, trusted relationships with senior stakeholders and confidently guiding, challenging, and influencing client decisions
• Drive the overall product vision and program narrative, ensuring a clear and compelling connection between research, strategy, design, and execution
• Lead multidisciplinary teams across Engineering, Product, Strategy, Research, and Design, ensuring tight alignment, accountability, and seamless collaboration across practices
• Establish and enforce strong delivery governance, including clear cadences, decision-making frameworks, escalation paths, and approval mechanisms to maintain momentum and clarity
• Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
• Create and continuously evolve the integrated TELUS Digital project plan, aligning stakeholders around priorities and driving focused, convergent execution
• Identify risks early and proactively course-correct, ensuring issues are surfaced, understood, and resolved before impacting delivery or client confidence
• Engage directly with clients on a regular basis, managing day-to-day interactions, scope, and overall relationship, with an expectation of meaningful on-site presence during key phases of delivery
• Proactively build and deepen relationships across client stakeholders and functions, expanding engagement beyond initial points of contact to strengthen influence, unlock opportunities, and drive long-term partnership growth

Qualifications

• 7+ years of experience in digital delivery, product, program, or consulting roles within a client services environment, leading complex, client-facing engagements
• Experience delivering multidisciplinary digital products from discovery through UX design, implementation, and deployment for large enterprise clients
• Proven ability to manage complex programs involving multiple senior client stakeholders, driving alignment, decisions, and outcomes
• Strong blend of business, user experience, and software delivery acumen, with the ability to connect strategy, design, and execution
• Excellent communication skills, with experience structuring and leading workshops, working sessions, and executive-level discussions
• Ability to align and mobilize clients and third-party partners around shared goals and delivery outcomes
• Strong technical problem-solving skills, with the ability to diagnose and clearly communicate system, integration, and delivery issues (e.g., APIs, client vs backend, bug management)
• Experience leading and mentoring cross-functional teams across product, engineering, design, and QA
• Experience building and expanding relationships across multiple client stakeholders and functions
• Comfortable operating in fast-paced, ambiguous environments with a high degree of ownership and accountability
• Experience or interest in leveraging AI tools within delivery, product, or operational workflows

Bonus Points

• Experience working in the Middle East for 5+ years, with a strong understanding of regional business culture, stakeholder dynamics, and operating environments
• Professional experience within a leading consulting firm or digital agency, delivering large-scale digital or transformation programs
• Industry experience in Financial Services and/or Telecommunications
• Experience leading or operating within Agile environments, including applying or scaling Agile methodologies (Scrum, Kanban, etc.)
• Relevant certifications (e.g., CSM, CSPO, PMP, SAFe)
• Proficiency in both English and Modern Standard Arabic

Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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