Senior Manager, Commercial Services
Role Overview
Leads a team of Account Managers in credit structuring and commercial operations.
Manages a book of business in line with credit and operational risk policies.
Drives unit growth through pipeline management and sales coaching while delivering a strong customer experience.
Key Skills for This Role
Full Job Posting
Role overview
Leads a team of Account Managers in credit structuring and commercial operations.
Manages a book of business in line with credit and operational risk policies.
Drives unit growth through pipeline management and sales coaching while delivering a strong customer experience.
Customer and business growth
- Coach Account Managers to develop creative solutions that meet customer needs and deliver service targets.
- Build and maintain relationships with customers, internal partners, and external partners.
- Develop unit business plans, growth strategies, goals, and sales pipeline management.
- Promote cross-selling and referrals and negotiate for profitable customer relationships.
Credit and risk oversight
- Coach team members in assessing credit requests and making recommendations on credit structures.
- Oversee credit management and sales for moderate to highly complex commercial accounts.
- Act as an escalation point for significant sales, credit, risk, and exception matters.
- Maintain a risk management culture and ensure compliance with applicable regulations, policies, and controls.
Team leadership
- Recruit, retain, and develop a diverse team and support colleague growth and wellbeing.
- Set team objectives and provide regular feedback, coaching, recognition, and performance check-ins.
- Lead change, encourage collaboration and knowledge sharing, and foster inclusion and psychological safety.
Experience and education
- Undergraduate or graduate degree and/or 10+ years of relevant experience.
Pay details
- The description gives a pay range of CAD $115,600–$163,200 without specifying a pay cadence.
Work location
- The description lists Saint-Léonard, Quebec, Canada as the work location.
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