Senior Manager - Client Servicing
Role Overview
Lead client relationships, account growth, and campaign execution from concept to completion.
Act as the key client liaison and coordinate Creative, Production, Operations, and vendor teams.
Drive account revenue, event profitability, and client satisfaction.
Key Skills for This Role
Full Job Posting
About Showboat
Showboat is an event management and experiential marketing agency delivering corporate events, government events, brand activations, conferences, and live entertainment experiences.
The agency focuses on event conceptualization, planning, execution, and measurable client impact.
Role overview
Lead client relationships, account growth, and campaign execution from concept to completion.
Act as the key client liaison and coordinate Creative, Production, Operations, and vendor teams.
Drive account revenue, event profitability, and client satisfaction.
Client relationship and account management
- Serve as the primary senior contact for key client accounts and build long-term relationships.
- Understand client brand guidelines, marketing goals, and business objectives.
- Lead client pitches, presentations, and strategic briefings.
- Manage feedback, expectations, issue resolution, and client retention.
Strategy, pitching, and growth
- Partner with Creative and Business Development teams on event concepts, pitch decks, and commercial proposals.
- Identify upsell and cross-sell opportunities to achieve revenue targets.
- Monitor industry trends, technology innovations, and experiential marketing practices.
Event planning and leadership
- Translate client briefs into project plans for Design, Production, Logistics, and PR teams.
- Oversee the complete event lifecycle against specifications, brand standards, and deadlines.
- Lead on-site execution, VIP management, and real-time operational alignment.
Financial and commercial management
- Prepare, present, and negotiate event budgets, profitability models, and fee structures.
- Monitor project margins, vendor costs, and budget-versus-actual expenses.
- Manage contracts, billing schedules, purchase orders, and payment collection with Finance.
Qualifications and requirements
- 6–9 years of experience in client servicing, account management, or brand strategy.
- Experience in an event management, experiential marketing, or advertising agency.
- Track record managing large-scale corporate events, brand activations, conferences, or live shows.
- Exceptional verbal, written, and presentation skills with C-suite stakeholders.
- Calm decision-making under pressure during live events.
- Frequent travel and evening or weekend availability during major event delivery periods.
Pay
- Annual pay is ₹950,000.00–₹1,150,000.00.
Work location
- Work location is in person.
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