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Senior Manager

exl Service.com (India) Private Limited
New York, USA
Full-time
Senior
Hybrid
Discovered 1 weeks ago
javascriptsalesforcesql

Full Job Posting

Qualifications

  • Requires Bachelor’s degree in Computer Science, Information Technology, Information Management, or a directly related field plus three (3) years of related professional experience.
  • Experience must include: three (3) years of experience with the following:
  • Experience as a Senior OneTrust Developer, Architect, or Technical Lead, with a strong focus on Consent & Preference Management at enterprise scale.
  • Managing multi-system integrations, especially with major email service providers (Salesforce Marketing Cloud, Mailchimp, Eloqua, etc.).
  • Knowledge of global privacy regulations (GDPR, CCPA, CPRA, etc.) and their technical application within enterprise systems.
  • APIs, webhooks, middleware, and integration architectures for synchronizing consent and preference data.
  • Relevant programming/scripting languages such as JavaScript, SQL, or similar tools for OneTrust customization.
  • Troubleshooting complex integration issues, ensuring accuracy, consistency, and system reliability.
  • Alternatively, the employer also accept a Master’s degree in Computer Science, Information Technology, Information Management, or a directly related field plus one (1) years of related professional experience in lieu of a Bachelor’s degree plus three (3) years of described experience.
  • Experience must include: one (1) year of experience with the following:
  • 40 hours/week, 9:00am-5:00pm, Salary range: $132,000 to $135,000 per year.
  • To apply: Send resume and cover letter to [email protected]. Must cite job title and code EXL91 in response. This notice is subject to ExlService.com, LLC's employee referral program. EEO/Minorities/Females/Vets/Disabilities.

Responsibilities

  • Lead the design, development, and optimization of data connectors between OneTrust and major ESPs (Salesforce Marketing Cloud, Eloqua, Mailchimp, etc.).
  • Ensure seamless, compliant, and real-time data flows to support segmentation, marketing automation, and communication governance. Oversee issue resolution, root-cause analysis, and continuous improvement initiatives related to cross-system integrations.
  • Establish policies and frameworks for automated consent updates and preference synchronization across enterprise platforms.
  • Direct the development and maintenance of APIs, webhooks, and automation frameworks supporting consent data exchange across internal and third-party systems.
  • Collaborate with enterprise architects to ensure integrations follow best practices for security, scalability, and data quality.
  • Lead technical evaluations and drive adoption of new OneTrust features, modules, and capabilities.
  • Partner with Legal and Privacy teams to ensure all configurations and processes fully adhere to GDPR, CCPA, and emerging global privacy laws.
  • Establish governance frameworks for ongoing compliance and readiness for audits, including robust audit trails and reporting structures.
  • Stay ahead of regulatory and industry changes, ensuring the OneTrust environment continuously evolves to meet new requirements. Monitor platform performance, integration health, and consent data accuracy, driving enhancements and long-term scalability.
  • Develop dashboards and analytics to provide senior leadership visibility into consent status, user preferences, compliance posture, and communication performance.
  • Identify strategic opportunities to improve user experience, operational efficiency, and multi-system data alignment.
  • Create and maintain comprehensive documentation for platform architecture, data flows, configurations, and integration standards.
  • Provide leadership, training, and guidance to technical and business users to maximize adoption and value of OneTrust solutions.
  • Mentor team members and support skill development in privacy technologies, integrations, and compliance frameworks.
  • Position may work at various and unanticipated worksites throughout the United States. Telecommuting permitted.

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