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Senior Associate

exl Service.com (India) Private Limited
Bengaluru, IND
Full-time
Senior · 3–5 years experience
Hybrid
Discovered Today

Full Job Posting

Qualifications

  • Master Degree

Responsibilities

  • Key Responsibilities
  • Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies.
  • Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission.
  • Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries
  • Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays.
  • Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department.
  • Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and review reports on order backlogs, fulfillment and Invoicing.
  • Qualifications & Skills
  • 3-5 years of order management, sales operations, or data entry experience, specifically within hardware/software industry.
  • Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel
  • Common Skills Needed
  • ✔ Attention to detail ✔ Data entry accuracy ✔ Customer service skills ✔ Experience with ERP systems (like SAP, NetSuite, or Oracle)
  • ✔ Experience with CRM (SFDC preferred) ✔ Microsoft Excel ✔ Communication and coordination skills
  • ✔ Attention to detail
  • ✔ Data entry accuracy
  • ✔ Customer service skills
  • ✔ Experience with ERP systems (like SAP, NetSuite, or Oracle)
  • ✔ Experience with CRM (SFDC preferred)
  • ✔ Microsoft Excel
  • ✔ Communication and coordination skills

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